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Text not appearing on document when sending. Please adivse. I have tried multiple times.

  • May 1, 2024
  • 3 replies
  • 689 views
2
Newcomer
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I am adding text to a document but when it is sent the recipient is telling me it is blank.  I have tried numerous times but it keeps happening.

Please advise!

Best answer by David.Schmitz

@2Aspen The likeliest solution is you need to enable the following setting on your DocuSign Account. "When an envelope is sent, write the initial value of the field for all recipients", this is found in the Admin Console under Sending Settings. Once enabled Save and that should allow all text entered by a Sender or Recipient to be seen by all Recipients. Contact your DocuSign Admin if you are not a DocuSign Admin to get this option enabled.

https://support.docusign.com/en/guides/ndse-admin-guide-sending-settings

3 replies

D
Hero
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@2Aspen The likeliest solution is you need to enable the following setting on your DocuSign Account. "When an envelope is sent, write the initial value of the field for all recipients", this is found in the Admin Console under Sending Settings. Once enabled Save and that should allow all text entered by a Sender or Recipient to be seen by all Recipients. Contact your DocuSign Admin if you are not a DocuSign Admin to get this option enabled.

https://support.docusign.com/en/guides/ndse-admin-guide-sending-settings

Justin Jiang
Established Contributor
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  • Justin JiangEstablished Contributor
  • Established Contributor
  • May 1, 2024

Cool!

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • May 15, 2024

Hello @2Aspen ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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