Text not appearing on document when sending. Please adivse. I have tried multiple times.

Forum|Forum|2 years ago
May 1, 2024
3 replies
897 views

I am adding text to a document but when it is sent the recipient is telling me it is blank. I have tried numerous times but it keeps happening.

Please advise!

eSignature

Best answer by David.Schmitz

@2Aspen The likeliest solution is you need to enable the following setting on your DocuSign Account. "When an envelope is sent, write the initial value of the field for all recipients", this is found in the Admin Console under Sending Settings. Once enabled Save and that should allow all text entered by a Sender or Recipient to be seen by all Recipients. Contact your DocuSign Admin if you are not a DocuSign Admin to get this option enabled.

https://support.docusign.com/en/guides/ndse-admin-guide-sending-settings

D

David.Schmitz

Answer

Hero

@2Aspen The likeliest solution is you need to enable the following setting on your DocuSign Account. "When an envelope is sent, write the initial value of the field for all recipients", this is found in the Admin Console under Sending Settings. Once enabled Save and that should allow all text entered by a Sender or Recipient to be seen by all Recipients. Contact your DocuSign Admin if you are not a DocuSign Admin to get this option enabled.

https://support.docusign.com/en/guides/ndse-admin-guide-sending-settings

Justin Jiang

Established Contributor

Cool!

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N

nathaly.monge

Docusign Employee

Hello @2Aspen ,

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Best regards,

Nathaly | Docusign Community Moderator
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