New Voice

Question

Completed Docs sent to Sender in Email

Forum|Forum|2 years ago
April 30, 2024
6 replies
556 views

Hello,

The DocuSigns I send requires two signers for it to be completed.

I cannot seem to figure out how to receive completed docs in attachment email once signatures from all parties are complete.

I’ve tried different signing orders but still cannot find a solution.

Any advice is appreciated!

D

David.Schmitz

Hero

@MMERC Are you, as the Sender, not getting the completion notification or are you getting the completion notification but there is no attachment on that email?

JohnSantos

Guru

@MMERC - That a Signing setting that needs to be set at the account level:

Administrators on the account would need to check that first option on the Envelope Delivery options.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

MMERC

Author

New Voice

Hi I am the Sender and Admin on the account.

I need to receive completed docs as attachments in the DocuSign completed email.

I’ve attached an screenshot image as an example of what I need. I am able to receive the email with completed docs attachment when only 1 signer.

JohnSantos

Guru

@MMERC - Yes, by selecting “Attach documents to completion email” all recipients will receive the PDFs of the documents. Make sure your Notifications are also set to notify you of the completed email.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

MMERC

Author

New Voice

@JohnSantos I checked and it is selected in Settings (attached)

Also want to reinforce that I only cannot receive attached docs in email when there are two signers.

A

Alejandro.Ramos

Docusign Employee

Hi @MMERC,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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