I didn't get the document

Forum|Forum|2 years ago
May 15, 2024
2 replies
153 views

someone sent me a document with my email before i made my account now i made my account with that email but i didn't get the document. How do i fix this?

eSignature

Best answer by David.Schmitz

@MichealAnus If the envelope is not yet fully complete but it was already sent to you prior to the DocuSign Account being created then you could use the email notification to sign as the envelope would not appear into the DocuSign Account since it was sent prior to the account creation. However, it would appear in your account once the envelope is fully completed. One alternative I have used in the past is to have the Sender “correct” the envelope and change the Recipient email address to something else (even a fake address), finish correction then correct again and change it back to your email address. This typically prompts a new notification and the envelope to appear in the DocuSign account Inbox.

Justin Jiang

Established Contributor

Go to you account and click Manage. Also, possibility that the envelope expired.

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David.Schmitz

Answer

Hero

@MichealAnus If the envelope is not yet fully complete but it was already sent to you prior to the DocuSign Account being created then you could use the email notification to sign as the envelope would not appear into the DocuSign Account since it was sent prior to the account creation. However, it would appear in your account once the envelope is fully completed. One alternative I have used in the past is to have the Sender “correct” the envelope and change the Recipient email address to something else (even a fake address), finish correction then correct again and change it back to your email address. This typically prompts a new notification and the envelope to appear in the DocuSign account Inbox.

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