Missing signed documents

Question

Hi. We use DocuSign quite often in our university.

This semester, I’ve signed several forms for students in another department.

Once I complete the DocuSign, I see a pop-up stating the completed document was saved to my account and it asks if I want to see it now or log out.

I usually log out, but this afternoon, I wanted to see the completed document and it does not exist in my account. Then, I searched for the other student forms I signed this semester, and they weren’t in my account either.

How can I keep a copy of what I sign when someone else sent me the envelope for signature? I assume I am not listed to receive a completed copy within the envelope. ??

:/ Since I am advising these students, I need a copy of the forms I’ve signed.

Any advice is greatly appreciated.

Sincerely,

Dawn

JohnSantos · Accepted Answer

@Dawnllb- If you have a DocuSign account with the University, all your completed envelopes should be in your DocuSign Inbox. In some instances, users have multiple accounts with the same email address. You can check by going to your account and opting to Switch Accounts.

nathaly.monge · Answer

Hello @Dawnllb,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.