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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

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5672 Topics
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Docusign Employee
Community UserLegacy User
asked in eSignature
What should I do when a person signing a document downloads it and signs it out of DocuSign then emails it back. Do I void the envelope? It is annoying as it is sitting as not complete.

What should I do when a person signing a document downloads it and signs it out of DocuSign then emails it back. Do I void the envelope? It is annoying as it is sitting as not complete.

541
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Does anyone know how to cancel month docsign subscription? I signed and paid in May because I need to sign some docsign docs, but now no longer needed, but they keep billing me monthly fee.

Does anyone know how to cancel month docsign subscription? I signed and paid in May because I need to sign some docsign docs, but now no longer needed, but they keep billing me monthly fee.

631
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Docusign Employee
1 year ago
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Docusign Employee
Community UserLegacy User
asked in eSignature
Release Form

Hello. We need to send the same release form to multiple people and collect one signature per recipient. What is the best way to accomplish this? Thanks.

695
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to merge or Combine two documents and send via DocuSign eSignature? If yes How?

Is it possible to merge or Combine two documents and send via DocuSign eSignature? If yes How?

2671
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Phishing warning

We are seeing phishing emails looking very convincingly like DocuSign requests for signature or confirmations of signed envelopes. If anyone from DocuSign is reading this, I can share data.

572
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Where do i find the signing certificate for the customer

Where do i find the signing certificate for the customer

891
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
how to restore the signature with the docusign brand and my code around it? after changing the signature it no longer appears on my documents

how to restore the signature with the docusign brand and my code around it? after changing the signature it no longer appears on my documents

403
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
In DocusSgn I cannot locate the envelope I sent. I can only find it on the email notification. How can I resolve this?

In DocusSgn I cannot locate the envelope I sent. I can only find it on the email notification. How can I resolve this?

567
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hello, I have sent a doc to 6 parties. Is my understanding correct that they sign in order and the next party only receives the doc once the previous party has signed? Is there a way to change that so that each party can sign "whenever" "randomly"? T

Hello, I have sent a doc to 6 parties. Is my understanding correct that they sign in order and the next party only receives the doc once the previous party has signed? Is there a way to change that so that each party can sign "whenever" "randomly"? Thanks

211
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can I save a template that includes the populated name, signature, date, text fields?

I am sending a very large document with many data entry fields and my template is only saving the PDF without the required and optional fields. Is there a way I can save with what information I need so I don't have to populate it every time?

713
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Web Forms
Web Forms and Account Rule Setups

With Web Forms can you enable account rules to kick off another signing ceremony? Currently with our powerform if a certain question is answered "eligible", it will automatically send another template to a specific recipient from the powerform.

313
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
If I resend a document requiring several signatures, does it also go to those that have signed

If I resend a document requiring several signatures, does it also go to those that have signed

401
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Hi, when i send a Document to the first signature receiver he print it and send it via email. How is the solution that the People 2 and 3 have the option againe to make a signature in Docusing? Is here a workaround? Many thanks Marc

Hi, when i send a Document to the first signature receiver he print it and send it via email. How is the solution that the People 2 and 3 have the option againe to make a signature in Docusing? Is here a workaround? Many thanks Marc

233
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to have two signers sign one document (this is for my preschool, I'd like both parents to sign the same document) Thanks

Is it possible to have two signers sign one document (this is for my preschool, I'd like both parents to sign the same document) Thanks

723
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I countersign a document once signed by the recipient ? Thank you

How do I countersign a document once signed by the recipient ? Thank you

11021
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I correct a Signatory name? I missed the last letter of his surname. I cannot void as two parties have signed. Many thanks

How do I correct a Signatory name? I missed the last letter of his surname. I cannot void as two parties have signed. Many thanks

121
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Web Forms
Web Form Attachment Field Operability

I created a template requiring users to drop in an attachment file. Upon converting the template into a web form, I learned that the template filed requiring each user to submit a document did not translate to the Webform. Does anybody know if this feature is operable via Webforms? This field worked when I tested as a Powerform, but not as a Webform. Does anybody have guidance re the Webform route, or is it just not possible today?Thank you in advance!

1741
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I need to add a second signature ...How do I set this up?

I need to add a second signature ...How do I set this up?

913
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When documents are complete, why are the pdf files not available in email?

When documents are complete, why are the pdf files not available in email?

2031
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Does every signer receive a copy of the document once all parties sign?

Does every signer receive a copy of the document once all parties sign?

28961
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Issue with the Radio/CheckBox buttons

Hello DocuSign Community,We are facing issue with the Radio/CheckBox buttons. We have created a group for the same what we want is after selecting any one option the required field must go away so that it would not navigate to all other radio/checkboxes in the group.Here the is even after selecting one radio/checkbox it navigates to all other radios/checkboxes in the same group A document is attached with screenshots for better explanation. Please help with the issue.

2371
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Delegate Signing for Top Management in our organization

Hello Team,Need your immediate support for Delegate signing, We want to delegate our CEO documents to another User.As I understood from the Knowledge base that this needs to be enabled in the CEO account by accessing My Preference -> under signing setting -> Create delegate signing.But as an admin, I want to do that for our CEO from my admin account, we cannot access CEO's account since he is traveling.Kindly guide me on how to do this from the admin account at the earliest?Thank you

532
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Collaboration Signatures

I am attempting to allow a form to have fields that allow for collaboration. I also have enabled the option that "Changes Require Initials".The current signer in the routing order initials the fields that they changed; however, the issue is when it goes back to the first person in the routing order and no email is sent out.I checked the envelope's history but the last item in the history is the person who made the changes and the fact they signed.One additional thing I'd like to mention is that the first person in the routing order is an embeded signer. I'm not sure if that affects this issue or not.

354
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there a way to show /share the status of a PowerForm to others if they are not the sender/owner?

We have some shared mailboxes that are senders but folks want to see the status of the PowerForms they are filling out without having to check in with said owner all the time.

1112
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Envelope Error

I have a candidate who cannot open his envelope to sign the documents we sent to him. He gets an error message that reads, "Unable to start signing process (Please try again later)". He tried signing them on a computer, on a smart phone, clearing his cache, running updates, using different browsers, and I have sent him multiple envelopes - I have never seen this error before. Does anyone have any ideas on how to help?

1550
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Docusign Employee
1 year ago

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