updating my new email address

Question

Hi there,  I have been trying to update my new email address for Docusign.  I have gone through my profile to change the email and it wants to confirm with a security code. I get the code in my new email and enter it to secure.  It continues to show and error and to try again.  This has continued for days.  Your help is appreciated.  thanks   Dean

Alejandro.Ramos · Accepted Answer

Hi @Dean Dunbar,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to change your email due to the email verification code looping, but I will assist you in correcting the issue.Please re-try using a different device, network and browser. It is important to try these options separately, as they might lead us to the root cause of the issue.Feel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Dean Dunbar,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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