Remove user from an account completely after the user is closed

Question

I have a requirement where the user was earlier created for an account but no longer uses that account and after few months they have raised another request to add their user id for eSign for a different account. But when the user tried to login it was showing up from the old account where I am not able to see any options to remove from the old account and add into new account. I have searched and found the below thread link where it was mentioned to close the user from old account and then create it in the new account. I have perfomed the same, but I want to remove the user from the old account completely as I am still able to see the user status as closed in the old account as it is the default account. It showing option to re-activate as well.

Remove Users from Accounts (docusign.com)

My ask here is whether we can remove the user completely from the old account or unlink from the old account.

Christopher.Alpizar · Accepted Answer

Hello @Aswanth,Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention,I understand that you want to remove a user from your account.I apologize for any inconvenience that this might cause you, there is no option to fully remove a user from an account, this is by design, however, any feedback that can improve our users’ experience is always more than welcome.If you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen to submit your idea.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Aswanth · Answer

Thank you for the reply and sharing the information on the limitations we have related to user account in Docusign.

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