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Undeliverable as Email Address keeps coming up as incorrect though it is correct

  • June 6, 2024
  • 2 replies
  • 193 views
V
Newcomer
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I keep getting an “undeliverable message” though I have checked and the email address address of the recipient is correct.

Best answer by JohnSantos

@Viking1 - Ensure the recipient's email provider is not blocking emails from DocuSign. They may need to add DocuSign's email domain to their safe sender list.  Another possible issue is that there are not any email size limits or attachment restrictions that might be causing the issue.

2 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • June 6, 2024

@Viking1 - Ensure the recipient's email provider is not blocking emails from DocuSign. They may need to add DocuSign's email domain to their safe sender list.  Another possible issue is that there are not any email size limits or attachment restrictions that might be causing the issue.

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A
Community Moderator
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Hi @Viking1,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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