Skip to main content

Hello All,
Could you please help me with the following question - employee tried to send an envelope in May 2024 but DocuSign told him that he reached by envelope limit. Does anyone know why that might be?

Employee uses correct company account in DocuSign. Company`s plan started January 1st, 2024, and has unused envelops including untapped envelops in May 2024.

Thank you in advance!

 

 

Hello @sshelkoshvein,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that one of your users is getting an envelope limit message when trying to use their company account.

 

Has the user tried the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Is this the only user affected by this?

 

Have you created a case with Docusign Support?

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Cristopher,
Thank you for your reply, I will discuss with user these troubleshooting steps. At the moment, I received an incident from only one user.
Also, I created a case with DocuSign Support and waiting for a response.

Hello @sshelkoshvein,

 

Thank you for reaching back, let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @sshelkoshvein,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Code of Conduct