Blacked out signatures?

Question

I’m sending contracts to my clients for signature and when they return completed, the Signatures are “BLACKED OUT”. Almost like a highlighter but, with Black color. My compliance department will not accept. Any idea what what I may have done to cause this? This only starting occurring on my last 2 contracts. I have attached example but, disregard the Blue ink, thats to protect names and numbers of contract.

JohnSantos · Accepted Answer

@Ren MarIt almost looks like the client has uploaded an image of their signature that looks is blacked out. You could restrict the upload of a signature under Signing Settings.

Alejandro.Ramos · Answer

Hi @Ren Mar,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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