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I’m sending contracts to my clients for signature and when they return completed, the Signatures are “BLACKED OUT”. Almost like a highlighter but, with Black color. My compliance department will not accept. Any idea what what I may have done to cause this? This only starting occurring on my last 2 contracts. I have attached example but, disregard the Blue ink, thats to protect names and numbers of contract.
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It almost looks like the client has uploaded an image of their signature that looks is blacked out. You could restrict the upload of a signature under Signing Settings.
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Alejandro R. | Docusign Community Moderator
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