Core Capabilities

Hi,I’ve added and then deleted my Logo in Settings > Brands.  Now it’s WAY too big (resolution was too high, evidently) and I want to delete it (or replace it with a lower resolutions logo) but I can’t.  Can someone please help me figure out how to do this?The problem is that my logo is showing up as ENORMOUS to the email viewer (why DocuSign can’t automatically reduce the size/resolution of a logo is beyond me, but for a different discussion).  The high-resolution logo is so large, that it’s nearly 4x the width of a 20” wide PC screen -- so the viewer can’t read it, and can’t see the link to the docusign document (which is about 2-3 screens to the “right” when it pops up via email.I know I need to get rid of my logo, or replace it with a lower resoution logo.  But here’s where the madness begins.  I replaced my logos with lower-resolution logos, but that didn’t do anything -- the emails still have the massive logo.  So I deleted my logos from from Brands, bu

I am trying to figure out how to allow a user that has filled out a doc gen form to be able to use the doc gen from to edit the information.  They don’t want to see a flat contract, they need to see options and be able to pick thing.

Bonjour,Existe-t-il un moyen permettant d'intégrer un paraphe à toutes les pages d'un long document (sans faire la saisie manuelle à chaque page) ? Merci de votre aide.

Hi guys, I am trying to build a power automate flow with docusign connectors. I’m getting an error message, when the action “Send envelope” is triggered. “Signers that are required to meet 21 CFR part 11 compliance must have at least one required, non-conditional Signature or Initials tab.”What is the actual problem here? (1) Do I have to set a signature field upfront, maybe with a template?(2) Or does the connector not know, if the recipient of the envelope is certificated for 21 CFR Part 11? Everyone in the company has a 21 CFR Part 11 signature in docusign, so this should not be a problem at all.Does someone has a solution for this case?  Hit me up! Thank you :)  

I am trying to resend an envelope as the next recipient has not signed the document and says that the link is not working; I have already had to correct this envelope once.  I needed to correct it a second time but  when I tried this the system did not allow that, so I am (hopefully) resending it as the previous corrected versionHaving resent it, I am being told that they have not received it again.  Is this linked to the fact that the free trial has expired or should I keep trying? Does it time out?Does the fact that I tried correcting it a second time mean that the system is now confused over the status of the envelope?Thanks

We are currently starting to use DocuSign with a print driver and templates. How can I get multiple documents in one envelope using templates from a print driver. I can get multiple documents in the envelope without using templates. I can also get one template to work with the print driver but the next document I try with a template generates a second envelope. 

Hi there,I’d love any help on how to add in my initials and signature into new templates that I’m creating. I can only get it to add in the initial or signature prompt/field but it doesn’t show my esignature or e-initials. I’ve looked through Youtube videos and can’t seem to see how to do this. I’ve jumped into preview to see if when I add in my signature field that it pulls through correctly, but it isn't working…Any help would be appreciated.Thank you!Paige

hello,would anyone happen to know how you generate a Blue Banner at the top of the signed document?Many thanks 

Is it possible to export the results of a bulk send? In this case we would like to export into a CSV containing the name/email of each recipient, the status of their envelope, the answer to the yes/no question in the form, and if applicable the date and time of their signing.

Hi, we have linked docusign with teamtailor (for the recruitment process), do you know if when the candidates sign a job offer is saved on Teamtailor or just in doucsign? is it possible to find them in both platforms? thanks a lot

Hello  I am having an issue with my document,  when the first person signs it autopopulates the part for both signers,

I am a receiver only, I do not send documents for signature. I recently logged in to my account with my email and password to retrieve a previously signed document. I was then asked for a passkey or a biometric verification. How do I create a passkey or face recognition? 

The Summary Certificate contains emails address and phone numbers that should not be disclosed to the other signing parties.  Is there an option to prevent the certificate from being sent to certain signers?  

Is it possible uploading a medium volume of contracts (7,000) into DocuSign CLM without using DocuSign AI or any other ingestion options? Uploading them manually and ideally adding attributes and rules, i.e., reminders for the contracts expiring soon etc? 

Clients completed a docusign envelope at 1:42pm EST. The email notification that they completed the document arrived at 10:16pm EST.Also the email notifications that the clients viewed the documents arrived at 10:18pm.   Separately, I recently received duplicate emails of a completed envelope a day or so later.  Is there some sort of issue or glitch occurring with the email notification system?

Hi friends, Is there a way to set up showing on dashboard list all contract that almost expired in CLM? Thanks

Hello,A supplier sent me a contract to sign.At this moment, I am the only recipient. But before I sign it I’d like to have it checked by one of my partners.It’s the first time I use this web appli (Docusign).By the way, I am a little bit lost...😮Do I have to ask the supplier to add my partner email in his contact list?Or can I manage that directly as to allow my partner to check the contract and make comments?Many thanks for your help.Best regards,Ericps: please, note that I am downtown Paris (France). Perhaps, the functions could have some differences for french users?I hope that the category “Docusign App Center” is the right category for my request?

I signed a document which was sent by a third party. It no longer shows on my dashboard and I would like to access and download it. It was signed the same day I attempted to do this, so well within the 6 month period. How can I access and download it? Thanks much

A colleague keeps receiving a reminder from DocuSign to sign a document, however the document is fully signed already.  I have checked the history of this document and it shows her signing in May and all parties receiving a fully signed copy of the document in question. How can this reminder be stopped?  I have deleted the sent/signed docusign routing and no-else is experiencing this issue.Thank you for any helpKimH

Hi everyoneI would like to know if we can update the title of the message (Unable to start signing process) when DocuSign runs into issues when starting the signing process.I tried to update the resouce file (XML file) that I set up for my brand which is this key: PowerForm_UnableToStartSigning but it does not work.Thanks in advance Regards.  

Hi Team,Our organization’s previous account admin left the organisation and his name and email address still appears in summary report of signed envelopes. How can we change setting and remove his name from upcoming envelopes that needs to be signed?Thanks,Deepali Sharma 

Here my ask. I want to send via a CSV, a unique document that all the people need to sign, I have a specific place in the document for their signatures. How to I do that ?When I add the csv I can’t see the option to move specific signers to the right place for signature. Thanks 

Hello,I have tried contacting support on this topic but they were no help. We manage a property with about 150 identical lease agreements. I want to upload our lease agreement, add the needed text fields, then save it as a standard template where I don’t have to go back, upload the document, and add text fields every time I send one out. I want them to already be there and I just plug in the numbers needed- unit #, rent, security deposit, etc. Hope this makes sense, thank you!

Is there a way that I can update the settings that I have previously configured or do I just need to create another configration and delete the previous one? Seems kinda tiring to keep on creating and deleting if you only need to update a previously configured setting 

Hi, I finished uploading my templates, but I didn’t insert the signature tabs yet. How can I edit the docs and add the signature tabs?Do I need to reload the documents in order to do so?