HELP please - The envelope allowance for the account has been exceeded.

Question

Hi everyone,I’m on a trial and have sent out a few contracts to be signed successfully however this message just popped up:The envelope allowance for the account has been exceeded. ** found that I’ve exceeded envelopes by only sending out less than 10!  Crazy!  Any way around this.  Trial for 30days and I’ve exceed it on the first day.  Seems pointless and no way of actually contacting Support either by phone or chat.Appreciate your help! CheersNatasha

Alejandro.Ramos · Accepted Answer

​Hi @Tash Allen,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Tash Allen,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I understand that you would like to purchase more envelopes and I will share more details on the topic.If you are working with a commercial (web) plan, you can purchase extra envelopes by adding more seats to your account, or upgradeyour plan in Settings>Change Plan.In the case that you might be working with an enterprise level contract with us, you are welcome to purchase extra envelope batches at any time. You can direct your request to your Account Team or create a new support case routed to the Account Services team, and they will happily assist you through the process.For more details on how to purchase extra envelopes, see:What Is a Seat in Docusign?Feel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

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