No new envelopes

Forum|Forum|2 years ago
August 5, 2024
2 replies
85 views

Hello

I’m currenlty using “Personal” annual service plan.

It’s already August, a new month but there’s no new envelopes that i can use - showing “0 Sends left”.

is there anyone who can advise?

BR

Best answer by mr1

@SEAN3234 :

Your envelopes ‘refresh’ monthly on the day you opened the account (ie: if you signed up on June 10 - then your envelopes would refresh July 10, August 10… etc). It may be that you haven’t reached your specific date.

If you have, I’d contact customer support and see if they have any insight.

good luck

mr1

M

mr1

Answer

Respected Advisor

@SEAN3234 :

Your envelopes ‘refresh’ monthly on the day you opened the account (ie: if you signed up on June 10 - then your envelopes would refresh July 10, August 10… etc). It may be that you haven’t reached your specific date.

If you have, I’d contact customer support and see if they have any insight.

good luck

mr1

MR1

N

nathaly.monge

Docusign Employee

Hello @SEAN3234 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.