Core Capabilities

my portal says i have 107 ‘waiting for others’, but when i scroll down i can only view about 30 of them. any ideas where i can see the rest?

Is there any possibility that, together with the code of the envelope that Docusign adds to all the documents, a QR code is include as “secure verification code”, where it can be checked that the document is real and valid? 

How can users see form data after an envelope is completed?  I would expect there to be a setting that allows this, but I’m unable to locate it.  Is this possible?Thanks. 

Hi, does anyone have a recent DocuSign SOC2 report? I am currently undergoing ISO 27001 compliance for my business and all our ‘high risk’ vendors need to have a SOC2 report. Thanks

Hello !The regulations of my country changed and we now have to send the T&C’s in a way to will be date secure, to prove the T&C’s were the way they were on the date the client signed. But we have extremely long T&C’s so sending them in the traditional DocuSign envelope with the documents to be signed would force the client to brows through a hundred of pages. Is there a way to avoid that and link the T&C’s in a date safe way ? $ Thank you !

I don’t seem to be able to set up a DocuSign Retrieve search to be able to pull Webforms. Am I missing something?

Does anyone know what happens if an Admin deletes a template in DocuSign while there are still documents associated with that template that are out for signature? 

I’ve got a template where the list of recipients is as follows:Employee (blank) Program/Department Director (blank) Financial (routing group) Senior Director (routing group) Executive Director (routing group) Accounts Payable (signing group) Accounts Payable (CC)When I open the Power Form URL, I see the first page, where I input my name and email as an employee and then my supervisor's email as program/department director. The routing and signing groups take care of the rest. When I click on Begin Signing, I’m brought to my template form.When I click on my template form, the #2 person entered as the program/department director immediately gets an email asking for their document review. If they open the document before the employee completes the required information, they'll see a blank document.How do I adjust my template/Power Form so the #2 person entered into the workflow doesn’t receive

Is there a report or way to view the history of the email reminders that have been sent out for individuals. We are using Web Forms. 

There are tiny dots on all of my completed documents.  When printed out and re-scanned (as is necessary for my work) these dots darken, or shadow, the pages.  Sometimes they are too dark for my sub-contractors to read.  Is there a way to NOT have the tiny dots appear on the completed document?  I have the watermark feature turneed OFF currently, which is what I thought the dots were.  Apparently they are something else….  ??  Can anyone help?

I am seeking information on if DocuSign allows documents to be watermarked after signing. We have items we are seeking to watermark for internal records, to denote the need to send updated versions. Is this something that is available?

We have an intake packet and there are a few separate forms that ask for things like Name, DOB, Person Filling Out Form, etc. I’m struggling with the fact that one must have a recipient in order to create a WebForm from a PowerForm. The Legal Guardian will be the one filling out this data for their child, so the top of the form automatically creates a place for them to enter their name and email address (red) as that the main recipient for this intake packet. However, on the form itself, it also asks for the Legal Guardian name, because for legal reasons, we need the form to outline who is filling out this data (blue). It’s giving me an error because it’s named the same thing. Do I delete the blue from the WebForm? And if I do, what about all those locations on the forms in which we need the Legal Guardian name on the form itself? Will the name still appear on that form once it’s been completed?  

Hi,  I need to know how to use  digital signature  by  ICP Brasil 

Hello everyone,Is there a way to get back an expired docusign or is it gone forever? Thanks for the help.

We have a use case that wants on the completed email notifications, to attached the completed signed pdf to only ONE recipient in the signing order.    Is this possible?  If so, how do you do it? Second question: Regarding attaching the pdf to completed email notifications.  Can this ‘rule’ be defined at the template level?  ex:  Template 1 - yes we want the pdf to be attached to only one role on the template.  Template 2 - we do not want any pdf’s attached to any role on the template.   Is this possible?

Clicking from docusign.com, the screen goes white.  The URL says docusign.com/send, but it does not allow me to input my username & password.  I thought it would be fixed by now, please advise what we can do to use the paid platform?  

Is there a way to give access to the Signer’s timeline to another person, throughout the process? More than just after final reciept of all signatures? 

Hello,I have an envelope that is signed first by recipient and second by me. The recipient signed the envelope, but I was then away for 2.5 weeks, when I tried to sign upon my return the envelope was voided, due to expiration. What is the expiration time (days) from recipient signing, to me signing (sender), and can this be changed?thank you

I use docusign for realestattre. I do not have a CLM area (and have no clue what that means. I just want to clean up my contacts. How do i get into my contact list?

Is it safe to send a form with a SSN through docusign? Are docusign documents encrypted? 

Editing text within a template document for signature for many different people and changing text I have student enrollment contracts and info in the contract change per student (i.e., scholarship Amount; Student Name; Services provided; etc.) -- but the main doc stays the same for all 50 students.  How can I individually edit an enrollment student contract and still have parents select a few radio dials and sign/date the document?  Please advise if this is possible to do and if it is possible -- how.  Thanks

Hi, It won't allow me to create a powerform from a template that has two signers.The first one we don't know who it will be and the second one we do, enter your name and email. How should I place the signatories?

After using Docusign for years I had to terminate due to cost reduction measures within my company.  The subscription renewed on 8/19/24. I contacted Docusign support on 8/19/24 and requested the account be closed and issue a refund. The online video about canceling the account and issuing a refund stated exactly how to accomplish this and I followed the instructions step by step. I received a note from support and was told I could not get a refund and that in order to cancel for next year I need to contract docusign 10 days prior to the renewal in 2025. In Virginia we have a 3 day right of rescission on any contract and would like a full refund of the amount paid. After researching this question about refunds online it seems like this company is having alot of issues with this policy and will lose market share because of it.I will not recommend docusign to anyone and will spread the work about how customer oriented this company is not. 

Hi Docusign I signed the payout source transfer acknowledgment from facebook with docusign, yet facebook said we don’t accept typed document even though they requested docusign, so i want to know what am i missing.

Is there a way to export a list of every envelope i have sent that includes recipients and title of envelope?