Hi @Turtle.Island,

Thank you for reaching out to the Docusign Community.  

Access to the template feature is managed through your user’s permissions. In this scenario an administrator will be in the best position to solve the issue by assigning you access to create and/or use templates.

Another possible scenario is that of free plans, these plans lack access to certain features included in paid plans, such as using templates. F

or more details on the features included with your plan. 

Compare eSignature plans & pricing  

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Turtle.Island,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Yes, I called into support and they fixed it.