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I am trying to find a file that was sign about 8 ago and I can’ scroll down past what is currently on the page. I am using Chrome and a Macbook Pro
Solved
I can' scroll down
+1- Newcomer
Best answer by mr1
Not sure if 8 means 8 months, days…?
If you’re looking for something 8 months (or years) old, you will need to change the timeframe. Toward the top of the page - next to the search box - there is a dropdown for the timeframe. Default is 6 months. Click on that and adjust the time to whatever you need.
good luck
mr1
- Community Moderator
Hello
Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible.
I apologize for any inconvenience this might cause you, have you tried the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Respected Advisor
- Answer
Not sure if 8 means 8 months, days…?
If you’re looking for something 8 months (or years) old, you will need to change the timeframe. Toward the top of the page - next to the search box - there is a dropdown for the timeframe. Default is 6 months. Click on that and adjust the time to whatever you need.
good luck
mr1
- Community Moderator
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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