Core Capabilities

I recently recieved an email to sign an agreement through DocuSign. Unfortunately, I have not been able to add it to my mobile app’s library of documents to be signed. It always opens in a web browser, and none of the options allow me to add it to mobile or my account. I would like to know how to add it to the mobile app, and would appreciate any assistance with the matter. Thank you! :D

Edit: This has been tested on both Firefox and Google Chrome with the exact same results. I also rebooted my PC completed to rule out many other issues. Ive been using the new template editor since it launched and I never had any glitches. But now, one of my templates seems completely broken.I have a template with multiple documents within it. I can edit the first document with no issues, but now when I switch to the second document, the page completely breaks.1) First, my cursor jumps to the top of the page and is locked there. I an unable to type anything on the page or delete/format text.2) Clicking on paragraphs does nothing, but if I double click on them, it highlights the whole thing and the rulebuilder icon shows up. Even if I click the rulebuilder icon and hit cancel, it still doesn’t go away.3) If I try to click back to the first page, I get a choppy grey overlay over everything (but no p

I’m mass sending a document through Docusign, but am not a contact for the recipients nor will I be following up on the document.  How can I change what email the recipient will see to another Docusign user before I transfer custody?

Where do the KBV questions come from?  We have a customer that doesn’t have an email address but would like to use spouse’s email.  Do the questions come from the name on the envelope or the email address used?  

How do I cancel my account? All other answer here send me to a page not found.

Good MorningI am new to Docusign and I’m looking to either hire someone to help “design the image” of creating Envelopes and logo designs with Docusign so our Electronic package looks top notch. Any recommendations of where to look for support to design our brand into Docusign?

Hello, I browsed some support articles and topics on this forum and found some similar topics, but let me ask again. Is there an issue with the signature size in Docusign?We tried a lot of things, including:Drawing own signature in the Docusign draw box (using Wacom tablet) Drawing signatures on paper with a regular pen, making photographs, and uploading Drawing own signature in another app like paint using Wacom tablet and then uploading Choosing DocuSign auto-generated signatures and different styles for themIt's frustrating to see the signature consistently appear small and faint, despite our efforts to draw it larger and slightly outside the box. We got this eventually working OK-ish after a lot of trying, but we have more users in department and can’t spend an hour to fix one signature with a lot of trial and error. For example, signing documents in Adobe Acrobat is perfect, the signature looks properly out

Some of our customers are receiving multiple SMS codes when signing their envelopes.  Is anyone else experiencing the same issue.This has happened to us on occasions whilst performing testing.

After I created the template of Web Forms, I noticed that there is no folder like Shared Folder for Web Forms. I would like to share the template with my coworker, so I am looking for the function of sharing it.

How does one get support when there is no NEW CASE option under MANAGE CASES?

Hi,I have a signing group with three members.  When an agreement is created and sent, one of the three members needs to go in and approve it before it gets sent to a client. The issue we are running into is periodically when one of the members goes to approve the document, they are notified that someone from the group is already in the process of approving the document.  However, when we ask that other member, they tell us they have not even opened it.  So, the original member who is trying to open and approve cannot move forward and the document cannot move forward until the other member goes in to approve. It’s very frustrating and we cannot figure out why DocuSign is saying someone from the group has opened the document when no one at that point has opened it except for the member trying to approve.  I have attached a screenshot of this message as well.  Any help would be appreciated!

When i send an envelope with tagged signatures, it comes back too small to read so is the date.How do you change the size of the signatures, initials and dates ?

The Inital Box is way too big in my document, and I cannot figure out how to resize it when building a template with the new editor. Does anyone know how? 

please update link of this document. the link is not correct.https://support.docusign.com/s/articles/What-are-my-options-for-a-DocuSign-Trial-account?language=en_USFreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year🌟 The only DocuSign Partner g

I use webforms to create finance applications for our customers. Some of the vendors we work with want to use our application but with their own brand. I am wondering how many brands I can add to my account? So far I have added 3 brands but want to know when I will reach the limit?

I’m trying to establish a destination to a completed signed using power Form. The instructions provided to do so are these:In Docusign Admin, click Brands. (Learn more about these steps in the guide about Branding.) Locate the signing brand you want to configure and click the action menu and select Edit. In the Advanced Configuration section, click Destination URLs. In the Configure Destinations dialog, for each action you want to configure: Click in the value box. Enter the complete URL of the web page you want to direct signers to for the specified action. Example: 

I need to edit an existing template that is currently 38 pages.  I only need to replace 4 pages and add a new page at the end of the document.  I see how to replace, but when I do that, the 4 pages replace the entire document.  How do I this without having to start over?

I am currently trying to create a date that auto populates as 1 year after the ‘Date Signed’. I have made sure that it is all under the same recipient and all of the wording is correct as I have selected from the drop down.  Here is the formula that I have written: AddYears( [MollyTest] ,1)  There is no error message that shows, only the red squiggly line beneath it and on preview it only shows at Fx. Any help here would be amazing as I have been scratching my head for a while. 

Previously, from July to September 2024, we had a paid-for DocuSign account, for which we were invoiced monthly. We rarely need to circulate documents for recorded signatures, so I downgraded to a free account in September. When I go to Admin / Account / Plan and Billing, I can see no record of the previous invoices. The topics in the Help Section don’t seem to address this issue. Does anyone know how to download historic invoices like this?

I have recently sent out 12 documents in one envelope for 8 people in my organization to sign.  The eighth person does not want to sign 3 of the documents.  Can he leave the ones she doesn’t want to sign unsigned and complete the envelope?Thanks

Hi folks, I just restarted my pro plan and would like the strikethrough feature back. I was trying to open a new case for the strikethrough feature to be back but never succeed to open a new case now. There is no longer a button called “New Case” or “Open a case” on my cases page.  Can anyone help?

I’ve been sent a contract to sign. When I open the document, it comes up with a date embedded on the signature panel. However, if I select “Print and Sign” - the downloaded PDF copy does not display the same embedded date.There is no facility for me to alter the date that is showing. (and it’s incorrect).  Is the issue at my end - something in docusign I can adjust ?  Or at the sender’s end ?

I need help. I am stuck in a loop with he chat about about getting to a support expert as it keeps telling me to sign in and submit a support ticket, but when I do sign in and got to my tickets I can see I had a ticket a year ago, but nowhere to click to submit new ticket. then I tried saying I couldn't log in and it says go to get support and fill out the support form that anyone can submit, and thats nowhere to be see.so for the love of patience, can any please help me get in touch with support directly?

Hello!  We currently do not have the box checked to allow recipients to withdraw their consent if they decline to sign so am thinking they would need to log into a DocuSign account they crated.  Where in the account can is the withdraw consent found?  Can they even withdraw consent this way?  Is it possible to restrict recipients from being allowed to withdraw within DocuSign so the only way they could is by emailing the Credit Union?  

I received a request\question from a user - “We are working on a project where we spend weeks and weeks copying information from Excel to DocuSign. We were hoping there is a better way”.I have a meeting with them to discuss the particulars but want to get ahead of the question.Is there a better way?