Access Code Issues

Question

I tried signing a document from my school but I didn’t receive a code to my email and when i refreshed everything, I’m not able to go in and get another code to sign. It brings up “

Envelope or Account Activation Not Found

Christopher.Alpizar · Answer

Hello ​@tajiona,Thank you for reaching out to the Docusign Community.Have contacted the sender of the envelope? If yes what was their reply?Please try the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using a VPN, or if you are on one already, disconnect from the VPN and try again.Please try the Alternative Signing MethodNote: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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