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Number of pages changes when uploading word document

Forum|Forum|10 months ago
January 6, 2025
3 replies
99 views

+3

MarieL
New Voice

When I upload a TWO PAGE Word document, it changes to THREE PAGES - as if everything has stretched slightly. The last part of page two moves to page three.

If I change the document so that it only has 1.5 pages of text it can possibly fit on two docusign pages.

How do I make this stop?

Best answer by MarieL

I figured out what it was. One part of my word document was set to font “Arial Unicode”. That was the part that kept changing as soon as I uploaded the document.

I changed it to regular Arial and then everything was OK.

+18

Alexandre.Augusto
Docusign Employee
Forum|Forum|10 months ago
January 6, 2025

Hello, @MarieL

I tried to simulate this behavior, but I can’t reproduce it.

My suggestions to you:

Verify if the Word document has a header and footer with some text or special character inside
Use another browser cleaning up the cache
Open an incognito window then log to your account, try again to add the document
Create a new Word document from the scratch, fill up with text for one page only then try to upload it, if this one works fine so the problem is with the other document mentioned by you.

I hope that helps.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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+3

MarieL
Author
New Voice
Answer
Forum|Forum|10 months ago
January 9, 2025

I figured out what it was. One part of my word document was set to font “Arial Unicode”. That was the part that kept changing as soon as I uploaded the document.

I changed it to regular Arial and then everything was OK.