Hello, ​@MarieL 

I tried to simulate this behavior, but I can’t reproduce it.

My suggestions to you:

• Verify if the Word document has a header and footer with some text or special character inside
• Use another browser cleaning up the cache
• Open an incognito window then log to your account, try again to add the document
• Create a new Word document from the scratch, fill up with text for one page only then try to upload it, if this one works fine so the problem is with the other document mentioned by you.

I hope that helps.

Best,

Alexandre

I figured out what it was. One part of my word document was set to font “Arial Unicode”. That was the part that kept changing as soon as I uploaded the document.

I changed it to regular Arial and then everything was OK.

Hi ​@MarieL,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

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