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Question

Refund

  • January 8, 2025
  • 2 replies
  • 34 views
G
New Voice
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I am absolutely frustrated at the lack of customer service with Docusign.  I received notice that my plan was renewing on 12/20/24 with a renewal date of 1/8/25.  I cancelled my subscription on 12/23/24.  I recevied an email stating that my cancellation was being processed.  Docusign pulled $120 out of my account on 1/8/25 (today).  I have tried talking to someone with complete inability to reach a live person.  Its a game of submitting information and all chat bots.  No live people.  I do not wish to renew for the new year.  Please issue my refund now!

A

2 replies

C
Community Moderator
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Hello ​@gmc8684,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. To better assist you, can you provide me with the email linked to the account and the account number via DM? Please do not post here as a public comment since it is Private, Identifiable Information that cannot be discussed in a public post.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
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Hi ​@gmc8684,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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