Greetings,

Without seeing your process, it may be difficult to know for sure, but I would start by confirming that these checkbox fields are assigned to the recipient that your colleague is intending. If you’re an Admin, I might also recommend changing the Auto-Nav settings on your account to “Navigate All Fields” within the Signing Settings of your account, to ensure your signers are not mistakenly breezing past them during the signing ceremony.  Here is some more information about Auto-Navigation settings. 

One other possibility I could think of: Make sure that there’s no conditional field logic set up on the envelopes your colleague is sending that could cause their check boxes are hidden. 

These are admittedly long shots, but if none of these are the root causes of the problem, please feel free to reply with more details, and possibly some screen shots of the Adding Fields view and the resulting signing ceremony, which could give more clues.

-Matt Farler