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My DocuSign account says that my Credit Card is expired, this is on our second account on our company account even though the credit card is not expired and the main account is working perfectly. Support has been totally useless first telling me to clear my cache even though this issue is happening on multiple devices and then I have heard nothing. With the level of service I am surprised that DocuSign still exists...
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When you phone the number you have recorded prompts and after putting in my case number it said that I can only deal with that case online and hung up.
Hi
I hope you are doing well.
I apologize for any inconvenience that this might cause you, I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
yes its terrible. im trying to change my plan and spent 45 minutes on the phone only to be told to contact my sales rep who I have never spoken to and he doesnt return emails.
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