When you phone the number you have recorded prompts and after putting in my case number it said that I can only deal with that case online and hung up. 

Hi @Leaders,

I hope you are doing well.

I apologize for any inconvenience that this might cause you, I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

yes its terrible.  im trying to change my plan and spent 45 minutes on the phone only to be told to contact my sales rep who I have never spoken to and he doesnt return emails.  

I have the same error message regarding billing. I can’t log in to the support center because of some other error going on. The error says to login to the support center for help… Any attempt to reach a real person or submit a real request seems to be blocked. 

Hello ​@homescoop,

Thank you for reaching out to the Docusign Community.

Have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

 Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.