@JDupre - I’ve seen these happen to a few of our user accounts.   Can you verify that your preferences for notifications are turned on?   These will vary per account.  Go to your profile on the top right corner and click on My Preferences → Notifications.

It is turned on and Notify me when I am the sender and:

Select All is checked.

Same as above.

@JDupre - Any change to your email provider? 

No change to our provider but I believe there were changes to our Antespam. I checked on this last week and I did not find where DocuSign notifications were being sidelined.

I thought maybe this might be the reason but I will double check this to make sure.

I will let you know what I find.

Thanks

Hi @JDupre,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.