Hello ​@Soraia CPT ,

Thank you for reaching out to the Docusign Community.

I apologize for any inconvenience that this might cause you.

Was this working before?

Is this the only document that is having the issue?

Are you the only affected user?

If this has worked before, do you know when it started?

Are you using an integration or only the Docusign Web App?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.