A candidate tried to e-sign offer letter and after continuing to DocuSign, they still see a pop up from the IDnow with the message:
Review Still Pending You already did the signing process for this envelope, but our service is currently being used by an exceptional high number of customers."
How can this be resolved?
Thanks
Helena
Hello,
The IDNow services seems to be very busy causing delays to confirm signer’s identity. Your signer can close that window because as soon as the IDNow services come back to work normally, he will receive an email notification to conclude the Identity verification step.
If this helps, so I’d like to get your Like here.
Best,
Alexandre
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
