Salesforce

Why do i not see my preference page now. I want that page to set the account as default. Is there any other alternative way now to set the default account.when i click the below settingAttached Screenshot Deleted (Community is a public forum)It takes me to this page where it says couldn't find that pageAttached Screenshot Deleted (Community is a public forum) 

We licensed DocuSign Gen and installed the Apps Launcher for Salesforce. We are following the Administration Guide to connect the Salesforce Production Account with DocuSign. When setting up the connection, we are presented a list with different DocuSign "Accounts" (we use one per legal subsidiary) and have to pick one. However, the users who will be using DocuSign with Salesforce are coming from various different subsidiaries and I can't seem to find further information on how we would achieve the connection from one Salesforce org to one DocuSign Company account with many "sub accounts" or Accounts. Can anyone help here on this community? Thank you!Benjamin

We have a use case where an Expense record is Created and a File for the Invoice is entered into that Object’s Folder. When ready an Invoice Record is created that looks up to the Expense. I want to Display the Expenses Folder on the Invoices page and have not figured out a way. I don’t want to Copy the File and place it in the Inventory's Folder. The CLM files VF page doesn’t have customization to Use Invoices Expense record like some lightning page components. I haven't seen this question raised elsewhere. Any help is greatly appreciated. 

Hello,We recently upgraded our DocuSign eSignature App (Version 7.13.1) and DocuSign Apps Launcher (Version 6.12). Once we upgraded DAL first, one of our users started experience issues. The user is able to send the document from the application object but none of the documents write back to the DocuSign Status object. However this functionality works for every other user in the org that sends out applications. This user has the same profile, permission sets as everyone else as well. We have had tickets with Salesforce and DocuSign and nobody knows why this one user doesn’t have their documents write back. I can also confirm the documents are being sent because he’s able to see them in the DocuSign website.If you have any ideas, I would love to hear them, pretty please! :)

We have created eSignature template in Salesforce. I was granted DS Admission Permission for creating templates After template creation is completed and tested, I should ideally be assigned the DS Sender role in DocuSign. However, after this change, I lose access to the DocuSign Apps Launcher entirely, despite having the correct DocuSign Salesforce permissions. Is DS Admin Permission required for sending envelopes?

Hello, DocuSign eSignature for Salesforce admins, I am working on building a DocuSign envelope template inside Salesforce using DocuSign App Launcher(DAL), in this template, I have a requirement to pre-populate data into the document from three sources, the source object itself, its parent record, and its child record. I could add merging fields for the source record, and its parent record, but my question here is for children, if the source record has multiple children, how does DocuSign know which child record to retrieve the data from it? Is it the most recent child record or the first created one or what? On their documentation page, nothing mentioned about this point https://support.docusign.com/s/document-item?language=en_US&bundleId=srl1586134368658&topi

Hi,We’re experiencing an issue with our DocuSign and Salesforce integration and could use some assistance or pointing in the right direction of why this may be occuring.Here’s our setup:We have linked specific DocuSign templates to types of Opportunities in Salesforce. These templates can be launched directly within the Opportunity page layout in Salesforce.The Issue:On the DocuSign template itself (within DocuSign), we’ve configured the recipient authentication method to Phone Authentication. However, when the template is launched via a Salesforce Opportunity, it defaults to SMS Authentication instead.While we understand that "Phone Authentication" and "SMS Authentication" are functionally similar in most scenarios, one of our third-party partners requires the authentication method to explicitly remain Phone Authentication and not default to SMS A

Has anyone encountered this error before? this is a message that gets presented when trying to add an additional user to through the SF integrated DocuSign Apps Launcher. Failed to add one or more users:[MAX_MEMBERS_EXCEEDED] The maximum number of members for the account has been exceeded.

Hi There,I’m generating a contract document from Salesforce Industries(Vlocity) OmniScript using OOB Document Generation capability.I want to integrate Stripe Payment gateway into this document. DocuSign has ‘Payment Item’ tag when we generate it from DocuSign eSignature.In the link below, they have mentioned tags like ‘vlcSignHere1’ but there is no tag for Payment Item. Can anyone confirm which tag I should be using while generating Contract Document from SF Omniscript?https://help.salesforce.com/s/articleView?id=ind.v_contracts_t_inserting_docusign_signature_tags_380498.htm&type=5Best Regards,Shri

Hi Team, I have installed the appexchange product ‘Docusign eSignature for Salesforce’  in my personal developer salesforce org. After i authorize with salesforce credentials, in second step/tab when i try to authorize ‘DocuSign’ its saying invalid password. However if I use the same credentials to login directly into Docusign its working fine. Do i need to connect salesforce or establish the connect from Docusign or from within Salesforce screen?Your quick response is highly appreciated. Thanks,Raj Burugupally

Hi,When accessing the DocuSign App Launcher in Salesforce Partial SB, it displays a loading screen but doesn't redirect to the setup page. However, it works correctly in the production environment. Does anyone have suggestions on how to resolve this issue?Thank you.

Hello, I am trying to set up a client so that they can bulk generate donation acknowledgement letters for Opportunities in Salesforce. Is this a possibility with Docusign for Salesforce?

Hi,We have installed DocuSign eSignature for salesforce managed package in our org. There is a requirement to access related list details and display them within a table dynamically on a DocuSign Envelope Template.Opportunity (Source Object) > Clean Energy Application custom object (Reference) > Clean Energy Application Line Item custom object details for each line item (Child).Challenges:DocuSign Merge Field Limitation: Currently, it is not possible to create a merge field within DocuSign that can pull and display the CEA line item details from the Clean Energy Application. This limitation exists both within the DocuSign app and within the Document Custom Fields in the DocuSign web account.Static Document Template: In the current template design, the document uploaded is static, which prevents the dynamic display of CEA line item details for each application. Given these challenges, is there any way to a

Our instance of DocuSign in integrated with Salesforce. I am trying to build a template document in Word and am having issues with the SuppressTableRow merge tag. I need to build logic that will suppress a table row if field RBD1 has the same value as R90BD1 AND RNEGD1 has the same value as R90NEGD1. This merge tag was suggested by AI but it’s not working. Can anyone assist? Thanks! <# <SuppressTableRow Test="(Pharmacy_Products[1]/RBD1 = Pharmacy_Products[1]/R90BD1) and (Pharmacy_Products[1]/RNEGD1 = Pharmacy_Products[1]/R90NEGD1)"/> #>

I'm a Salesforce Admin, I implemented DocuSign in SF, and users can generate documents and send them to their clients. There's a specific Salesforce user that is receiving this error message: "The DocuSign credentials entered do not map to a user on the DocuSign Account connected to this Salesforce org."In Salesforce, I checked the User Management section in the DocuSign Setup, and his user looks good (Status=Active)Also, I checked in the DocuSign account (https://admin.docusign.com/users) and he's also showing up here with Status=Active.Any advice on how to fix this error so this user can generate documents in Salesforce?Thanks!

Hi,I am not able to find Related with Salesforce checkbox on Docusign Custom fields or custom tags in salesforce org, i am using business pro trial org. Can anyone help here?

I’m using Salesforce/Conga Composer/Docusign integration and would like to see if there is a way to add a Text box so that the signer can add a response during the signing process. To my knowledge with the Salesforce/Conga Composer/Docusign integration it has to use tags and I’m not sure if there is one to have a text box.

In Docusign connect with Salesforce we use specific user which is system admin in salesforce , we want to switch it to Integration user with Integration license .  We created the Integration User in Salesforce with Integration license then went to Docusign->Admin-> Connect->Edit Salesforce Connect-> Reconfigure login-> Salesforce Environment: Test, Salesforce SOAP Web Services API Version: 39, Salesforce Login Method: We put Username , password & security token of Integration user and click on connect, we get an error popup "An error occurred while updating the connect configuration" So We want to ask can we use integration user instead of System admin user? If yes why we getting the error as aforementioned, any additional steps needed to be followed before making the change?

Hi Everyone - Long time lurker - first time poster. We have OLDer, retired packages that seemed to have bit the dust this week - We have docusign for esignature and docusign for Salesforce CPQ (Retired) - We have about 80 CPQ quote templates and recently, users are getting an infinite screen load when clicking on “Send with Docusign” from the quote.As a workaround, I’ve removed the “Review before sending” from all quote templates (but i hate this for user experience) - but it works. No one wants to help because packages are retired so I get it - but my question is - for everyone using CPQ and Docusign and had to migrate to DAL (which we do have but we only use for SF billing w/ Doc Gen) - is it possible to build the same button/user experience? Can I use the quote templates I’ve already built? Anyone with any guidance? 

Hi, We have DocGen and have a Dutch and English version of a document and we want the merge fields to merge in with the right translation or right format like currency and date. One of the fields that needs to be merged is a picklist and we translated it in the translation workbench. However, when we select the Dutch Locale it still shows the English translation and not the Dutch.  For some fields (currency or date) you can set the Date Format  But since this is a picklist I cannot.   

We currently have DocuSign and we also have the Salesforce app installed so that we can send contract directly from within salesforce.  I have a question i am struggling to get answered. I understand there is a 'Fax Documents for Signature' feature - https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gav1643676262430&topicId=nry1578456314231.html&_LANG=enus But what i need to know is can we use this through the salesforce integration? The documentation points to how to change from email to fax when you are sending the envelope from the website login.  Whereas in salesforce we have a 'Send with Docusign' button, do we have the option to select if we want this to be emailed or faxed? 

Hi, I'm working in Salesforce. I have created a template with DocGen which has the value \s1\ in it. This should be the Anchor text tag to put the signing box in the document. However, when I'm in the singing process, the box doesn't appear when I'm in the “Prepare & Send’ stage. I still see \s1\ in the document. We want to create a dynamic document where we can completely automate the process of signing. So when the document is ready we want to upload it and the signing box should appear with the anchor text.Does somebody now a fix?Thanks in advance!

Hello Community,I hope you all doing well and maybe someone can help me out, because googling, asking coworkers and reading brought no solution. What I try to achieve: I created a Template (docx-Word) for Conga Composer and field all the data fields and integrated a query. After the file is created (now PDF) it should be send via docusign to some contacts.So I took the docx-Word Template, wrote down all the Anchor Tags and placed them via docusign during the creation of a docusign Envelope Template in Salesforce.The problem is now, when I use the button for sending, which I created with docusign, the file which I used to create the Envelope Template is also attached to the Envelope and the created PDF file. When I delete the, so to say, Sourcefile, all the automatically assigned fields in the PDF I like to send out to the customer are deleted. When I dont delete the file or deselect it, its going to send with the Envelope. So inste

Hi, We are using a custom URL For button when when we go to ‘Send Agreement’  after we generate the documents, it asks us to add the signing groups and users individually. We would like to have a certain set of users already added so our end users will follow the correct process. Would also like to add a custom email message. We have this all set up with our current templates in DocuSign Apps Launcher but we are unsure how to get it to work with DocuSign Gen. Any insight? Here is a video of what I’m seeing: https://share.zight.com/wbuqEXr4This is our Custom Button I have highlighted the URL Scripting that I have working in our DocuSign Apps Launcher button but for some reason it isn’t working in the below. {!URLFOR(IF($Site.Prefix == '/s', $Site.Prefix + '/apex/dfsle__gendocumentgenerator', '/apex/dfsle__gendocumentgenerator'), null, [sId = SB

I am wondering if it is possible to group custom document checkbox fields in a DocuGen template using xml. I am creating the individual checkboxes as document custom fields with the autoplace text to insert in the word template and need to be able to group these checkboxes.