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Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
Can you please message me directly with your Docusign account number and the email address you used for the account?
I would need to check first if there are any user limits on your account that could be the cause of this error.
Looking forward to your message.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello @Brie ,
Thank you for providing the requested information.
Upon checking, your account has set the maximum number of Active Users on the account to 1 that is why you are getting this error.
Kindly check with your Docusign Account Executive to make changes to this limit.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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