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Connect for Salesforce Configuration - I can add object but it won't let me save

  • February 27, 2025
  • 2 replies
  • 29 views

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I’m trying to replicate our Connect for Salesforce Configuration in our Docusign Demo account. When I try to add an Object, it lets me select the object and activate it but I cannot save it.

2 replies

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Hello ​@EBCCTO,

 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

 

I understand the issue you’re experiencing with the DocuSign Connect for Salesforce configuration in your demo account, which involves the inability to save an object after selecting and activating it. I sincerely apologize for the inconvenience caused, and I will do my best to assist.

 

Could you please provide a screenshot of the issue? This will help us understand the problem better. Also, could you clarify what you mean by 'you can't save it '?  Is the Save button grayed out, or does it not respond when you click it?

 

Let us know if you need further assistance.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


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Hello ​@EBCCTO,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue. Thank you!

 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


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