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499 Topics
B
Newcomer
bulk send failNewcomer
asked in Docusign Admin
SMS delivery is not available for envelopes with bulk send recipients

Could you please let me know why SMS delivery is not available for envelopes with bulk send recipients? How can I send envelopes by email and SMS when use bulk send? It is not friendly at all. Please help!!!  

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Community Moderator
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Newcomer
JimMcLNewcomer
asked in Docusign Admin
Signed v Completed

Does anyone know if there has been any case law relating to when an electronic document creates an agreement?  Is it when all parties have signed the document or is it when the document is Completed?

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Community Moderator
Z
Newcomer
zaidfurmieNewcomer
asked in Docusign Admin
Login

Good Day All.Please help with below.I'm in urgent need of a document from January/February 2023 I no longer have access to the email address (my previous employer) (work Email address) that it was sent to. I have tried using Docusign secure code to access the document with no success. I'm unsure also how to get in touch with a docusign employee to assist me.  Any advice or assistance or if a docusign employee can contact me would be very helpful.

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Community Moderator
J
Newcomer
JaimieNewcomer
asked in Docusign Admin
Purchased more envelopes

I purchased envelopes because I went over the plan for the year but the additional envelopes that I purchased never showed up in my available envelopes.  Still shows I am over my quota.  I can’t find any help online and no phone number to call.  Anyone know the answer?

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Community Moderator
S
Newcomer
SARNewcomer
asked in Docusign Admin
Wrong SSL Certificate configuration of docusign.net

Hey all,Our security solution marks emails from “eu.docusign.net” as phishing.The domain seems to belong to Docusign, and the email seems to be legit, but looking into why this is marked as spam, I saw that your SSL configuration for https://docusign.net/ is incorrect.I am not sure if this is the reason for the marking, but it would be good to rectify this in any case.The problem lies with the SAN configuration not having the plain docusign.net as domain name configured:This is what my firefox says:Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for docusign.net. The certificate is only valid for the following names: www.docusign.net, na1.docusign.net Error code: SSL_ERROR_BAD_CERT_DOMAINPlease check your configuration. If you could resolve this error, maybe it helps with your emails being marked as spam and blocked.

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Community Moderator
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Newcomer
roxhoffNewcomer
asked in Docusign Admin
Signatory sees black box in their signature block

When one of several signatories tries to sign, he reports that the signature area is black. The document looks fine and no other signatory is reporting the same issue.Any ideas?

468
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Community Moderator
M
Newcomer
MeredithNewcomer
asked in Docusign Admin
Formatting of email to Review documents has changed

Hi,Recently the formatting of our emails has suddenly changed, when I receive an email to Review documents our logo is huge and the text is tiny. The link to Review Documents is really hard to see because it’s so small.  Any tips on how to fix this?  Not sure why it has suddenly changed.Thank you :)

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Community Moderator
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Newcomer
mconquestNewcomer
asked in Docusign Admin
Enable fax delivery?

Do I need a Business or higher pricing Plan to be able to Enable fax delivery?

352
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Community Moderator
V
Newcomer
VinoNewcomer
asked in Docusign Admin
Move from One domain to another domain because of Company change

Hi TeamOur company was recently established as a spin-off from another organization. All of our DocuSign user email addresses currently use the @OldCompany.com domain, and we need to update them to @newcompany.com.We have not yet created an Organization or claimed the @OldCompany domain. Is it possible to use the Bulk User Edit option to update the email addresses? Additionally, we need to ensure that all documents sent from @OldCompany.com remain accessible under @newcompany.com.Could someone provide guidance on the steps we should take to achieve this?ThanksVino

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Community Moderator
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Observer
CCMRObserver
asked in Docusign Admin
Does support ever handle open tickets????

I opened a billing ticket for being overbilled and cannot get anyone at docusign to update the ticket or call me as requested multiple times!  Does their support even exist anymore?  Do I have to cancel my account? 

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Community Moderator
mike.melton
Docusign Employee
mike.meltonDocusign Employee
posted in Docusign Admin
Research opportunity for users of Docusign Monitor

Hello! I’m Mike a researcher at Docusign. We’d like to talk to you about how you use Docusign Monitor in your organizations–what kinds of alerts you have set up, how you respond to alerts, and about your experience with Docusign Monitor and other monitoring tools. We’ll be running 1 hour research sessions the month of November 2024. If you have recent experience with Docusign Monitor and would like more information about this study, please drop me a note: mike.melton@docusign.com.

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mike.melton
Docusign Employee
L
Newcomer
lifelivexeventNewcomer
posted in Docusign Admin
Invoice with my Vat bynber

I have asked to have my vat in my billing, buit today I went to get the pdfs or to print the invoices, but I have nothing in the billing view of the admin… I turned premium this past month… but I need the invoices from the other months, does anyone have any help to offer pls?

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Newcomer
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Observer
MCAPObserver
asked in Docusign Admin
NEW Form completed - generic

HI How do I get the NEW DOCUSIGN COMPLETED title changed when it comes through the agreements tab - its very confusing as all the submissions I make are listed with generic title NEW PROBITY CHECK so cant identify the file at a glance without actually having to view the doc to identify which it is. 

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Community Moderator
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Observer
BrightBioObserver
asked in Docusign Admin
Retrieve a signed enveloped

I have docusigned an agreement upon invitation of the counterparty. I have a partial pdf with the DocuSign Envelope ID, can I use this ID to retrieve the entire document?Thank you 

252
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Community Moderator
A
Newcomer
argriggs2Newcomer
asked in Docusign Admin
Signee #1 completed signing the form, but signer #2 says they dont have the email alert. Can I just resend the original link?

Signee #1 completed signing the form, but signer #2 says they don’t have the email alert. Can I just resend the original link?

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Community Moderator
D
Newcomer
Dana L DNewcomer
asked in Docusign Admin
Is there a way to get onto specific servers? (NA3 to NA4)

I have been struggling with this for a while, and DocuSign was able to explain my problem but not how to fix it. I’m on the NA3 server, with the Shared Access feature turned on. The intent is that I review documents for my boss by opening her DS envelopes from Shared Access, running a quick comparison on them, and telling her “okay good to sign.”If a document is sent on NA4 though, I can’t access it. Unfortunately, it seems like a good portion of the documents are sent from NA4 accounts. Is there a way to move my NA3 account to the NA4 server? Or a way to guarantee someone else’s account will be on NA4?

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Community Moderator
A
Newcomer
Aaron WiseNewcomer
asked in Docusign Admin
SSO - Demo Organization/Account

I’m getting ready to impliment SSO and they mention a demo organization.  I can’t figure out how to create a demo organization that is linked to my real organization.  I want to link our domian and SSO (Azure) only once. 

372
C
Community Moderator
K
Newcomer
K.FosterNewcomer
asked in Docusign Admin
Accessing others' custom reports - eSignature

I am currently trying to do a handover with custom reports I made so that others in my team (one with admin access and the other with limited admin access to reports) can access it, continue using the data being reported, and play around with filters for ad hoc reports.I know that I can schedule reports, but I was wondering if they can just access what I made directly on the site. I can see that there is a solution to the CLM instance of DocuSign, but I couldn’t see it for e-Signature.At the moment, the only solution I can think of is building reports for each account. This is doable, but it’s not my ideal sustainable solution.  

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Newcomer
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Observer
Michalina LiszewskaObserver
asked in Docusign Admin
Addidng user problem

Hello!I’ve tried several time adding a new user IZabela Gortat, but everytime she receives an invitation and accesses with the access code there is such a notification:Could you please help me with this issue? Kind regardsMichalina

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Community Moderator
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
What does this mean? "Each recipient must have an authentication type specified." I have never had this come up before. How do I get rid of it?

What does this mean? "Each recipient must have an authentication type specified." I have never had this come up before. How do I get rid of it?

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G
Newcomer
K
Observer
kenslenkerObserver
asked in Data Verification
identify phishing in a legit Docusign document

We have received several emails over the last 2 weeks that are legit docusign emails but when you open the document there is a phishing link in the document.  How do we protect against this?

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Community Moderator
A
Newcomer
AnnemieNewcomer
asked in Docusign Admin
signature versus name

Why is it that documents are sometimes signed with my name and sometimes with my signature? I’m the recipient.

352
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Community Moderator
Tara_OLS
Newcomer
Tara_OLSNewcomer
asked in Docusign Admin
Adding Users - but they not able to see what I need them to see

Dear All, I hope you can assist, I am trying to give a user access so that they can open, receive and download signed documents within Docusign - however, all they can see if my signed documents but cannot see all staff. Have I missed something in the process? This individual does not need full access to upload or send out forms - just view, edit, possibly sign and download.Please advise?Thank you@Tara_OLS 

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Community Moderator
R
Newcomer
RMK96712Newcomer
asked in Docusign Admin
Radio Buttons turn red with a jagged outline and won't allow submission of completed envelope.

Our organization just released updated envelopes for intakes.  We’re receiving calls from clients stating that they’ll reach the questionnaire page with radio boxes being used in a “on the scale of 1-5” manner, and not being able to complete the whole document without Docusign returning them back to this questionnaire page.  Each question has their own group of 5 radio boxes.  When they reach the end and attempt to submit, it brings them back to this particular questionnaire page where the very first question (line 1) will have all the radio boxes lined with a jagged red outline. So far, we’ve gotten 4 different clients who have reported the same exact issue.  The work-around I managed to find was instructing them to make another choice in that group of radio boxes, and then changing back to their original number choice.  So far, that’s been successful in bypassing that nuisance, but I wanted to know if there’s another way at troubleshooting this.  All I’ve done thus far is delete that

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Community Moderator
A
Newcomer
AMax2024Newcomer
asked in Docusign Admin
Can I remove signers from partially completed document?

I need to remove specific signers from a document and the document has been partially completed by other signers.  ie., John Doe has completed his docs and Jane Doe hasn’t, and I need to remove Jane Doe now.

2162
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Newcomer

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