Is there a way I can access a users account through the Admin Dashboard? I need to be able to see completed documents / envelopes. They are complaining that they are blank.
They do have a free ( Personal ) account and an org account. Would that mess things up for them?
The person is an Administrator as well.
You can only access envelopes sent from the Docusign eSignature account for which you have Admin rights.
If a user has a separate personal account, you will not be able to access any envelopes from that account.
If someone has two accounts, they may be logged into the wrong one and might need to switch accounts or use the correct password, depending on your account settings and login policies.
To prevent future issues, it is advisable for users to update the email address on their personal account to a private email address. Managing users who have external accounts registered with the company domain is a separate topic, but it is highly recommended to address this as well.
Hi
How are you? We’d like to know if the suggested solution was helpful. If yes, can you please mark it as "Best Answer ✅" to mark it resolved and assist other community members in finding trusted answers. Thank you!
Sincerely,
Melanie | Docusign Community Moderator
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