How to remove a user from a shared envelope previous and new version
Good morning,
I noticed that the shared envelopes module are being updated.
I’m unable to remove a user from a shared envelope that was configured before DocuSign team updated this module.
I followed the new instructions (please see below), but the use does not display in this list and still displaying in the previous list (where the users who belongs to my shared folder displays)
I also want to keep the user in the same organization as he has other envelopes that he is responsible for.
Any ideas on how to resolve this issue?
View or Remove Shared Access with a User
Last updated: Jul 26, 2025
1 min read
TagsDocusign eSignature
As an administrator, you can view and manage the shared access with a specific user. The Shared with wUser Name] page shows the list of users that the current user shares access to their envelopes.
From the Accounts view, select Users.
Locate the user that you want to manage sharing settings for, and select Actions > Manage Shared Access.
Select Shared with SUser Name].
The users that shared access to their envelopes with this user are listed.
(Optional) Select View next a user name that has the shared access for this user.
In the list for the shared access for the user you selected, select Remove to remove the shared access to their envelopes for the user you are managing.
Select Remove on the confirmation message.
The shared access is removed for the user.
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Hi @Rosa Leal,
Thank you for reaching out to the DocuSign community. We appreciate your question and are happy to share our knowledge with you.
We apologize for the challenges experienced with removing a user from a shared envelope and we are here to provide guidance and clarity. The steps outlined in the article are indeed correct for removing a user from shared access. However, "Shared Access" and "Shared envelopes" are two different features. Shared envelopes are now considered a legacy feature and are in maintenance mode only. This means the method for managing them differs from current shared access functionalities. To remove a user from a legacy shared envelope, please follow these specific steps:
Navigate to the Admin section within your DocuSign account.
Select Users from the Admin menu.
Locate your name, then click on Actions, from the dropdown menu, select Manage Shared Access.
At the top of the "Manage Shared Access" page, you will find an option labeled Share user's envelopes. Click on this.
Finally, you should see the option to remove the specific user from the legacy shared envelope.
We hope this resolves your issue. If you found this response helpful, please click 'Best Answer' to mark it resolved and assist other community members with similar questions, find trusted answers.
Let us know if you need further assistance. Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator If this helped, feel free to Likeand click "Best Answer"
Hi @Rosa Leal
How are you? We’d like to know if the suggested solution was helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" , to help other community members find trusted answers and follow similar steps.
Let us know if you have questions— we're here for you!
Sincerely,
Melanie | Docusign Community Moderator If this helped, feel free to Likeand click "Best Answer"
Hi Melanie,
Thank you very much for your instructions Yes, this is exactly the instructions I was looking for. I don`t remember receiving an email saying that you had replied.
Have a great day,
Rosa M. Leal
Hi Melanie,
I have a related question I removed all the users from the shared access (Shared access with user and Shared user’s envelopes) but one of the users who was removed was already closed (we removed anyway). She still showing up in the Shared envelopes legacy when we click Shared envelopes legacy -.Select users -. user shows here Is there a way to remove this user from the Shared envelopes legacy?
Hi @Rosa Leal,
Thank you for the update. You are correct, I have reproduced the issue where there is no option to remove Share Envelope Access for a closed user. Possibly this is due to the fact that this feature is already a legacy and under maintenance. I sincerely apologize for this. Please open a support case, potentially to report a bug or request to remove the user internally. How do I contact Docusign Customer Support?. You may include the community link to your case to provide the technical support with a comprehensive understanding of the issue.
If my responses have addressed your inquiry or pointed you in the right direction, please consider selecting it as 'Best Answer' to mark this topic resolved. Thank you, and have a great day!
Regards,
Melanie | Docusign Community Moderator If this helped clarify things, feel free to Likeand click "Best Answer"
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to mark it resolved and assist other community members with similar questions, find trusted answers. 
and click "Best Answer"
