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I have a stable integration with SAP Ariba and our DocuSign implementation (OAuth 2.0). Now, the user account involved when setting up the integration having DocuSign DSAdmin permission has left the organization. I am being asked to close their account. Can I close this account without impacting the consent granted back when we did the initial implementation? Unfortunately, the SAP implementor that guided us through these steps originally is no longer available to our admin team.

​@Donna Sevigny 

  1. No, you should not close the original user account without taking action first. Doing so may break the integration.
  2. Have a new active DocuSign user (with DSAdmin or API permissions) reauthorize the integration by granting OAuth consent again.
  3. Update the integration with the new access and refresh tokens tied to this new user.
  4. Test the SAP Ariba-to-DocuSign connection to ensure it still works as expected.
  5. Once confirmed, you can safely close or deactivate the original user account without breaking the integration.

Hello ​@Donna Sevigny,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as "Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. I wish you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator

Thank you for this great answer.  It is certainly helpful but does raise some further questions for us to work out amongst our team and the SAP Ariba team.  It would be great to avoid using any named user account so when someone leaves, we don’t have to “reauthorize” every time some admin leaves the organization. 

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