Hello ​@rollervides 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I have a couple of questions for you.

• Are you a sender or a recipient?
• Does it only happen when you use Microsoft edge browser?

Best regards,

Ma. Cassandra | Docusign Community Moderator

hi thanks for replying, i both send docs for signing and sign documents myself. only tried it on MS edge

Hello ​@rollervides 

I tried reproducing the issue on my end, but I did not encounter the same problem. Please try following the troubleshooting steps below for Common Issues.

1. Log Out and Log Back In

   • Select your profile image in the upper-right corner.
   • Choose Log Out from the drop-down menu.
   • Close your browser window and open a new one.
   • Visit the DocuSign account to log back in.

2. Clear Cache and Cookies

   • Follow the steps specific to your internet browser to clear cache and cookies.
   • After clearing, return to your Docusign account to check if the issue is resolved.

3. Use Incognito/Private Browser Window

   • Open a new private or incognito browser window from your browser's settings menu.
   • Navigate to Docusign within this new window.

4. Try a Different Browser

   • If using one browser (e.g., Microsoft Edge), switch to another (e.g., Google Chrome, Firefox, Opera, Safari) to see if the issue persists.

5. Try a Different Device

   • If experiencing issues on a Windows computer, attempt to access Docusign from a mobile device or another computer.

6. Use a Different Network

   • If possible, switch to a different internet connection to determine if the issue is network-related.

These steps can help resolve many technical issues with Docusign.

For your reference, here’s the article.
Basic troubleshooting steps for common Docusign issues

—
Ma. Cassandra | Docusign Community Moderator
Let us know if this helped by marking it as "Best Answer"!

Hello ​@rollervides 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Likeand click "Best Answer"