I create the user within DocuSign and send the invite to the employee. The employee never receives the invite with Microsoft Outlook. Her email address is correct within DocuSign. She has even tried to login with her email and says forgot password and that still doesn’t work.
I have created users and we have never had this problem before. Any suggestions and I have also reached out to support. They say they will have to look into this and get back with me. Thank you for any suggestions.
Hi
Thank you for reaching out to the Docusign Community! We're grateful for your question and happy to share our knowledge!
We understand how inconvenient it can be when an important email doesn't arrive as expected. We recommend resending the activation email to the pending user, as it's possible the original email was unintentionally deleted. 👉 Resend Activation Emails to Pending New Users
If, however, the email is still not received after resending, please be aware that email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through: Why aren’t my signers getting emails?
Feel free to also send me a private message of your case number so I can directly follow up with the expert handling your case.
Let us know if you need further assistance. Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
I trust all is well. We’d like to know if our guidance was helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊
Let us know if you need further assistance—we're here for you!
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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