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Adding new user to account

Forum|Forum|1 year ago
August 11, 2025
4 replies
139 views

Hello.

I am new to Docusign. When adding a new user to our account the default status is Pending. Why does it show this status? As one of the administrators is there something I need to do to update the status to Active?

Thank you,

Nancy

Best answer by Michael.Rave

@nmagalhaes

An activation email has been sent to the user to activate his Docusign eSignature user account. When the user clicks on the email and sets a password, the account will be activated.

There is an option to create and automatically activate a user account, but this requires SSO to be set up beforehand, including proof of domain ownership as part of the process.

Michael.Rave

Answer

Docusign Employee

@nmagalhaes

An activation email has been sent to the user to activate his Docusign eSignature user account. When the user clicks on the email and sets a password, the account will be activated.

There is an option to create and automatically activate a user account, but this requires SSO to be set up beforehand, including proof of domain ownership as part of the process.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nmagalhaes

Author

Troubleshooter

Hello Michael.

We do have SSO already set up. This is why I was surprised that the user account did not automatically activate.

Should I open a support ticket?

Regards,

Nancy

N

nmagalhaes

Author

Troubleshooter

Hello Michael.

Based on your feedback I had a consultation with someone from the support team and was able to resolve this issue. Thank you again for your prompt response. It was helpful in pointing me in the right direction.

Regards,

Nancy

M

Ma.Cubio

Community Moderator

Hi again, @nmagalhaes

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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