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Hello.
I am new to Docusign. When adding a new user to our account the default status is Pending. Why does it show this status? As one of the administrators is there something I need to do to update the status to Active?
Thank you,
Nancy
Solved
Adding new user to account
+5- Troubleshooter
- 13 replies
Best answer by Michael.Rave
An activation email has been sent to the user to activate his Docusign eSignature user account. When the user clicks on the email and sets a password, the account will be activated.
There is an option to create and automatically activate a user account, but this requires SSO to be set up beforehand, including proof of domain ownership as part of the process.
+19- Docusign Employee
- 1019 replies
- Answer
An activation email has been sent to the user to activate his Docusign eSignature user account. When the user clicks on the email and sets a password, the account will be activated.
There is an option to create and automatically activate a user account, but this requires SSO to be set up beforehand, including proof of domain ownership as part of the process.
+5- Troubleshooter
- 13 replies
Hello Michael.
We do have SSO already set up. This is why I was surprised that the user account did not automatically activate.
Should I open a support ticket?
Regards,
Nancy
+5- Troubleshooter
- 13 replies
Hello Michael.
Based on your feedback I had a consultation with someone from the support team and was able to resolve this issue. Thank you again for your prompt response. It was helpful in pointing me in the right direction.
Regards,
Nancy
- Community Moderator
- 1120 replies
Hi again,
That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
—
Ma. Cassandra | Docusign Community Moderator
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