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Missing Waffle Menu

Forum|Forum|1 year ago
June 5, 2025
5 replies
243 views

I cannot figure this one out! One of our administrators is missing her waffle menu in the left top corner. I’ve checked her account and as far as I can tell it is active, etc… She is both an organization admin and an admin of one of the accounts within the organization. Anyone else encounter this before? Thanks.

Docusign Admin

Best answer by Donna Sevigny

Resolved with some help from DocuSign support’s help. Even he was not clear how we got into this situation, but we were able to get through it together. I believe a key was to “demote administrator” and then close and then reinvite them to accept the Admin invitation.

M

Melanie.Panguito

Docusign Employee

Hello @Donna Sevigny,

Welcome back to the Docusign Community! We're sorry to hear about the absence of the waffle icon for one of your Organization Administrators.

Usually, if you do not see the waffle icon in the top left-hand corner, it indicates you are either not an Organization Admin or the account does not have an Organization yet. But I understand you stated there is, and they should have access. Let's work together to sort this out.

Can you double-check if your colleague is logged in to the account linked to the Organization? Also, have they tried clearing the browser's cache or using another browser or device?

If you are an Organization Administrator and the issue continues after troubleshooting, please send me a private message of the affected user's email address along with the account number they were logged in to.

Looking forward to your update. Thank you!

Best,

Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!

D

Donna Sevigny

Author

Troubleshooter

Will ensure she has tried these suggestions before DM you.

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Donna Sevigny

Author

Troubleshooter

We have a case/call open as what is obvious was checked and the problem persists.

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Melanie.Panguito

Docusign Employee

Hi @Donna Sevigny,

Thank you for the update. I am so sorry you are still having this issue. I think I saw a meeting with Technical Support already scheduled for this week. We hope it will be resolved soon. Feel free to update us or check back in anytime if you have follow-up questions.

Best,

Melanie | Docusign Community Moderator

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Donna Sevigny

AuthorAnswer

Troubleshooter

Resolved with some help from DocuSign support’s help. Even he was not clear how we got into this situation, but we were able to get through it together. I believe a key was to “demote administrator” and then close and then reinvite them to accept the Admin invitation.

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