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Platform Services

Have questions about Docusign Platform Services? You’re in the right place.

390 Topics
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is there a way to recover purged documents

Is there a way to recover purged documents

992
C
Docusign Employee
16 days ago
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Observer
HR092324Observer
asked in Docusign Admin
CSV Bulk import data into email body

Is it possible to import data in a specified column from the CSV bulk file into the body of email via bulk send?  We have different code send to employees.  The code cannot be on the form and must be on the email.  How could this be accomplished?  I looked up ECF and followed the steps, but it did not work.  Thank you.

203
H
Observer
18 days ago
C
Newcomer
Christopher.parrishNewcomer
asked in Docusign Admin
Document eSignature settings

I have inherited eSignature and need to do a discovery for all settings in the Admin tools and was wondering if there is a better way than clicking each individual screen, like an export or something similar.

374
C
Newcomer
18 days ago
D
New Voice
Donna SevignyNew Voice
asked in Docusign Admin
Anyone experience multiple email reminders even after the step is finished?

I am wondering if anyone in the community has navigated a support ticket where people are experiencing multiple email reminders even after they have finished their action.  This is happening for a group in our business who has been really stable for multiple months and they swear they didn’t change anything in their template/workflow. From their eyes, this is new and sudden behaviour.  Thanks for any insights you may be able to offer.

265
D
New Voice
22 days ago
M
Newcomer
MziblitimNewcomer
asked in Docusign App Center
Web Form, how to add a template

We have built order forms based on different templates. If we change the original word/pdf-document for example want to add totally new question in it. Do we need to built web Form all over again?We can copy the template and replace the original document,  and the start the Create Order Form building from the start. This is how we do it now.

252
M
Newcomer
22 days ago
P
Newcomer
PaulWNewcomer
asked in Docusign Admin
Restrict Signing group to CC Receives a copy only option

I want to set a specific rule for a user group when they receive documents that it can be restricted to only having the option to receive a copy,  eg below. Any help is greatly appreciated 

164
P
Newcomer
23 days ago
K
Newcomer
KarimZakiNewcomer
asked in Docusign Admin
Is no_reply@docusign.com valid ?

Hi all, One of our tenant users received an email from no_reply@docusign.com mentioning that Docusign isn’t able to process the payment because the payment info is incorrect or outdated. Is this a valid mail? Thanks in advance,Karim Zaki 

192
K
Newcomer
23 days ago
J
Newcomer
johannamalmbergNewcomer
asked in Data Verification
Signing with Docusign

Hi,When a new employee is signing trough Docusign, it´s very easy and didn´t need to legitimize with Bank ID. Should it be that way, or can do add Bank ID in the process? Thank you for the help. Best regardsJohanna

274
J
Newcomer
23 days ago
E
Newcomer
Eleanor LNewcomer
asked in Docusign Admin
Changing account owner

I’m president of a non-profit.  Up to now, we’ve been an all volunteer organization, but we’ve hired a PT Exec. Director.  This person will need to have control of our DocuSign seat.  How do I transfer from me to this new person?

2375
E
Newcomer
23 days ago
S
New Voice
SayedNew Voice
asked in Docusign Admin
can you link a DocuSign account to a generic shared email address,

can you link a DocuSign account to a generic shared email address, I don't seem to have access to custom email domain options on

976
S
New Voice
23 days ago
mshealy
Troubleshooter
mshealyTroubleshooter
asked in Docusign Admin
Resource file-want to remove email for decline.

These are the ones that I do not want to be sent.  This is what i changed in the resource file for emails.  It didn’t work, it still sent them out.  Please assist with how to modify this to keep them from going out. <data name="EnvelopeDeclined_PlainTextBody"></data><data name="EnvelopeDeclined_Subject"></data><data name="SenderEnvelopeDeclined_HtmlBody"><head></head><body></body></data><data name="SenderEnvelopeDeclined_PlainTextBody"></data><data name="SenderEnvelopeDeclined_Subject"></data><data name="EnvelopeDeclined_HtmlBody"><head></head><body></body></data>

386
mshealy
Troubleshooter
25 days ago
M
Newcomer
Mohd BaqerNewcomer
asked in Docusign Admin
Sending documents to review and approve

Hi,I need to send documents for review and approve, but if the receiver unsatisfied or he need to add a comment to sender he can return the documents to sender otherwise the receiver approves than the document shall move to next signing order  

304
M
Newcomer
25 days ago
R
Newcomer
Rachna SinghNewcomer
asked in Docusign Admin
Not able to access Docusign admin tab

Hi Support,We have successfully installed the DocuSign package; however, we are encountering an issue when attempting to click on the DocuSign Admin tab. The error message displayed is: "Please verify that you have been granted access to DocuSign, your account settings are correct, and that you have responded to all activation emails."Could you please assist us in resolving this issue?Thank you for your support.Best regards,Rachna Singh

272
R
Newcomer
25 days ago
C
Observer
CGREENAFPObserver
asked in Docusign Admin
CAN ONLY RESEND CERTAIN ENVELOPES

Hi,We have a user who can resend some envelopes but not others even though they are using the same template. Any idea why?ThanksCrystal

62
C
Observer
25 days ago
N
New Voice
NahalNew Voice
asked in Docusign Admin
Org admin setting up delegation for users

Does the org admin have the ability to set up signing delegation for users of their account? Or, is this only possible for the signer to log in and complete the steps?

346
N
New Voice
1 month ago
R
Newcomer
rgcullenNewcomer
asked in Docusign Admin
How can I enable the Part 11 Module on a DocuSign account? I don't see the option anywhere.

Need to add Part 11 Module, not familiar with this at all.  How can I tell if it is even available in our DocuSign tenant?

132
R
Newcomer
1 month ago
L
Newcomer
legalcontractsNewcomer
asked in Docusign Admin
Reporting Issues

Has anyone had any issues lately with the reporting functionality. I ran an Envelope Volume Report today and for September the report indicates my Envelopes Sent as 26 but Envelopes Completed as 803. This does not make sense to me. Should I open a case with DocuSign? Thank you in advance. 

253
L
Newcomer
1 month ago
L
Newcomer
Laura MarinNewcomer
asked in Docusign Admin
Receiving copies by email when the Envelope is sent

Hi,When I send an envelope through DocuSign, I always receive both unsigned and signed copies after the signer completes the process. Is there a way to stop receiving these copies to my associated account email?Thanks,

182
L
Newcomer
1 month ago
P
Newcomer
ponchoNewcomer
asked in Docusign Admin
Paypal docusign scam

I received an email from docusign about completed purchase through Paypal for bitcoin. I checked my docusign account which I have not used recently and found 2 “completed” folders, one of which I can’t open. So far my Paypal does not show a purchase, but I don’t know what the “completed document is and it won’t allow me to take any action or report it.  Should I be concerned?

10372
P
Newcomer
1 month ago
O
Newcomer
OANNewcomer
asked in Docusign Admin
Number of users

How do I know how many users I can have on my account if I have a 500 envelope allowance?

213
O
Newcomer
1 month ago
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in Docusign Maestro
How To Use Docusign Maestro In 2024 (Beginner Tutorial)

Hi! I just published a new YouTube video on how to work with Docusign Maestro. I walk through how to create multi-steps workflows using the example of a investor onboarding process.I also went over Docusign Maestro’s conditional paths and integration with Google Drive. You can find it here: Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

961
sofian_solusign
Troubleshooter
1 month ago
S
Newcomer
symbio.itNewcomer
asked in Docusign Admin
Merge/Transfer User Accounts

Hi Community, I have recently implemented SSO using ADFS and is working fine. However, there are some users whose email addresses do not match with the verified domains.Is it possible to create a new user account (matching the domain) and transfer everything from the existing accounts?Thanks 

3684
S
Newcomer
1 month ago
mike.melton
Docusign Employee
mike.meltonDocusign Employee
posted in Docusign Admin
Research opportunity for Docusign Org and Account Admins

Hello, Docusign Admins! Thank you for being a member of our Docusign Admin Community. I'm a researcher at Docusign addressing the needs of Org and Account Admins. I'm running a short, self-paced test on Admin Settings fundability. If you might be interested in participating, please complete the following, short application. https://docusign.co1.qualtrics.com/jfe/form/SV_bI2HvRhXTIIdVuCI'm looking for both Account and Org Admins, so please apply at your earliest convenience. If you qualify for the study and complete the short test in its entirety, I'll send you a gift certificate equal to $30 USD.If you have any questions about this study please feel free to contact me at mike.melton@docusign.com.

280
mike.melton
Docusign Employee
1 month ago
S
Newcomer
sniehausNewcomer
asked in Docusign Admin
Two at a time?

As the broker and admin of a real estate company, can my compliance officer be in my DocuSign reviewing files while I am in it creating a new form to sign and send? 

92
S
Newcomer
1 month ago
M
Newcomer
mingo84Newcomer
asked in Docusign Admin
Can I cancel annual subscription AFTER 2nd automatic charge one year later?

Just noticed in my bank statement that I was charged automatically for this annual subscription. I would like to know if I cancel the subscription 30 days if I will be refunded for the upcoming year I was already charged for?

232
M
Newcomer
1 month ago

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