Is there an option to customize the subject line and email body of this completion email before it is sent to the recipients?

Question

In DocuSign, after all recipients have completed the signing process and the envelope status changes to Completed, DocuSign sends a completion email that includes the finalized signed document. Is there an option to customize the subject line and email body of this completion email before it is sent to the recipients?

Noralynn.Niduaza · Accepted Answer

Hi ​@Suba123,Thank you for connecting with the Docusign Community. We are pleased to welcome you.We understand your concern about customizing the email body message and subject line once the envelope has been completed. We apologize for the inconvenience, and I'll be glad to help you.Docusign offers a Resource File for the branding feature, where you can customize logos and images as well as custom email assets for signing and sending. Resource files are an optional method to control the text elements in your account signing view and for emails sent by your account.Customizing resource files is an advanced branding configuration option that can significantly impact your account and should be done only by someone with expertise in XML and HTML.To know more, kindly check the information provided in this article:Resource FilesThis feature is available to specific plans. If the resource file option is not enabled for an account, please feel free toopen a support case to assist further.I hope this information is helpful to you.If there’s anything else you need or if there’s any way we can further assist, please don’t hesitate to let us know. We’d be more than happy to help.Best regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

Noralynn.Niduaza · Answer

Hi ​@Suba123,I hope you’re doing well and having a great day!I just wanted to check in and see how things are going on your end. If there’s anything else you need or if there’s any way we can further assist, please don’t hesitate to let us know. We’d be more than happy to help.Best regards,Noralynn | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.