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Hello
I tried unsetting “Allow recipients to create a Docusign account” in the demo web app / Admin / Signing settings, and ran a few tests. I also tried setting the Destination URL / Signing completed in the Brand. Neither seemed to change anything. Maybe there's a buffer period? I'll try again on Monday.
Thanks.
Solved
How can I suppress the post-signing account creation invitation?
- Newcomer
Best answer by Ma.Cubio
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
The "Allow recipients to create a Docusign account" setting is the correct setting to disable post-signing account creation invitations. However, changes to account settings may take some time to propagate. Since you've already updated the setting and tested it, I'd recommend trying again after some time. Please note that the Signing completed destination URL in Branding only controls the post-signing redirect and does not suppress the account creation prompt.
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Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
The "Allow recipients to create a Docusign account" setting is the correct setting to disable post-signing account creation invitations. However, changes to account settings may take some time to propagate. Since you've already updated the setting and tested it, I'd recommend trying again after some time. Please note that the Signing completed destination URL in Branding only controls the post-signing redirect and does not suppress the account creation prompt.
Options for Envelope Recipients
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
Hello
How are you? We'd like to know if my previous response addressed your questions. If so, we hope you could consider selecting it as Best Answer ✅," so others can find it too.
Otherwise, if you still require further assistance, please don't hesitate to let us know. We are always happy to help!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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