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Hello! I am a realtor and use the zipform / DS integration to send documents client signatures. In the last week I noticed that once I send docs for signatures am in the DS Add documents screen, I can no longer move the docs with my mouse on the screen to a specific order - I am on a macbook air 2020 and once I hold down on the doc and try to move it, it opens into a larger preview. Has anyone else run into this?
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! I’m sorry to hear that you’re experiencing this issue.
As a first step, could you try a few basic troubleshooting steps?
- Clear your browser's cache and cookies.
- Try using an incognito/private browsing window.
- Test in a different supported browser to see if the issue persists.
- Ensure your browser is up to date and turn off any browser extensions that may interfere with Docusign.
For your reference, here is the article for Basic troubleshooting steps for common Docusign issues.
If the issue persists after trying these steps, please let us know. We'll be happy to continue assisting you and help investigate the issue further.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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