Is Knowledge-Based Authentication (KBA) supported for Public and Private DocuSign Web Forms?

Hello ​@Suba123,  

Thank you for reaching out here in the Docusign Community. We’re glad to have you here! I understand that you wanted to clarify if Knowledge-Based Authentication (KBA) can be used on both Public and Private Web forms. 

To clarify, Knowledge-Based Authentication (KBA) is partially supported for both Public and Private Web Forms.

Because a user's identity is initially anonymous, they can open and fill out the web form without restrictions. However, once they submit their details and move to the signing step, that is when Docusign will prompt them with KBA security questions. KBA is enforced at the signing stage, and they must pass this check before signing the document.

1. Public Web Forms: Form entry is open to anyone, but KBA is required during the subsequent signing step.

2. Private Web Forms: Form entry is restricted to invited recipients, and KBA is required during the subsequent signing step.

Authentication always occurs after the data entry phase.

I hope this helps! Let me know if you have any questions. 

Best regards,
Luke | Docusign Community Moderator
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