Clients are not receiving mails from Docusing

Question

We need to speak to you about a rather serious issue we’re experiencing when sending envelopes to customers for them to sign; they’re never receiving the emails from DocuSign, and this is causing us a number of problems as a client.

Luke.Cervantes · Answer

Hello ​@Daniel Amador,Thank you for reaching out here in the Docusign Community. We are gladto have you here. I understand that you are having issues with delivering envelope notifications to your signer. We apologize for this experience, and we’ll do our best to help. Notification issues may vary from several different reasons. Please check this link for more details: Why aren’t my signers receiving email notifications?Furthermore, there is a current product issue affecting email notifications, and your envelope might be affected. Here is the Product ticket: DIRCA-5326. You can monitor the status of the bug here , or you can formally open a case with us if you want real-time updates or want to talk to someone regarding the status of the ticket. Open a case here.However, we can also investigate the cause of the problem here if you provide us with the Envelope ID of the envelope in question. Envelope ID will help us determine the status and events on the back end of our system. Please check this link on how to locate the Envelope ID: Locate a Docusign envelope IDYou may send us the Envelope ID via Private Message. Thank you for your cooperation. Let me know if you have any questions. Best Regards, Luke | Docusign Community ModeratorIf this helped, you can select “Best Answer” so other users can see it too!

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