Platform Services

Hello, I recently set up (under document retention) that all sent envelopes be purged after 30 days. After doing so, all my company’s employees and even customer’s recieved notice that envelopes they are associated with will be purged. How can I stop these notifications from happening system wide? Is there a way I can do so as the administrator for my company’s DocuSign account?Any feedback would be greatly appreciated! Many Thx.

Is payment immediately processed when providing a new payment method for a suspended account so account can be immediately accessed?

why can’t my users see all envelopes under shared access? it seems only one envelope appears and nothing in history.

In momentum, we discovered the new app store, what are some common apps people use beside Microsoft and google?

I have over 80 documents from same template that i need to download the form data for (information provided by signee not just data on the envelope). It is currently only allowing me to download one at a time which is not ideal...any suggestions is helpful!

In my backend code  I am calling Docusign’s APIs to create envelope using template and then send it to customers for their signature. I am confused as to which plan to choose from below.eSignature eSignature real estate Developer APIShould I use Developer API ? if i choose eSignature can I not use docusigns APIs in my code? Your help would be appreciated.

When I go to Edit my Template, the Edit option doesn't allow me to add additional fields or make any changes to the fields I already placed in the template. It only allows me to replace the doc or rename but not actually going back to the template and make the needed modification. Any idea what I'm doing wrong?

Hello, I am an admin for Docusign for several years. We have a consultant on staff, and I thought about makeing him an Admin for just one account ( we have 5), can I restrict him to 1 account? ( for a variety of reasons).

Is there a report out there that shows all the open/outstanding envelopes for specific users? 

Can’t download my invoice, Error displayed when clicking download.

Hi Everyone,Am I wrong or before it was possible to buy some extra envelopes without adding a new user ? Like buying 10 extra and add it to your own account ?Thanks for your help !Laureline 

Hi all,we are using DocuSign Retrive associated to a single user of a DocuSign Account (ID account: 541801025). We need to associate the Retrieve to an additional different user associated a different DocuSign Account (ID account: 576418719). The Organitazion of these two DS Accounts is the same.How can we manage this request?Many thanksRegards

I am trying to get the print driver setup through PDQ deploy, using the newest msi download but I keep getting an error about a legacy mode. Has anyone seen that or know how to fix that in the msi?

Hello, if I add a new user and assign DS - Viewer permission to their profile, is there a way to prevent them from opening/viewing a completed envelope that contains confidential information?

What are the best ways to manage the already created External accounts (Credit card, Purchase Order etc). Though we can close the ‘free’ accounts, it is not possible to close the accounts which was purchased using Credit card/Purchase Order accounts.What is the best way to close these external accounts, especially when the employee is no longer part of the organization and it is not possible to access their e-mails.

Let me know how to cancel this trial account.

End users are reassigning tasks to each other, and as an Admin, I can look at the workflow to see that it was reassigned. But, is there a way for non-admins to see that the task was reassigned? The activity doesn't show the reassignment.

Please tell me, where I can find my invoices for the direct debits in my docu sign account. I need them for my tax advisor.Thanks a lot 

We have two domains using the same Identity provider.  Is there a way to have the Just in time provisioning set up to add the users from domain A to a different GUID than Domain B or is that not possible.   we have separate accounts in our Org for each of these domains and want to keep the users separated until we are able to merge the domains and change all users email. 

I have bought 2 License. Of DocuSign Standard   from the website while putting in my email id i did a typing mistake of 000000000000 instead of 000000000000So I have not been receiving any activation link on correct id so can you help to resolve this or guide me whom to touch base to find a solution to this.   (Post edited due to personal information)

Is there a way to export 100+ completed docusign envelopes without manual process? I know of the box integration with docusign, but looking for a different way to retrieve these completed packets. Thanks.

Hi, my colleague will be out of office next month. How can we make sure I can manage her incoming signed quotes and pick them up from her DocuSign account? Thx,Frank 

We are being acquired by a larger company that has DocuSign as well and would like to move/port over our existing account and users into their organization so that it is a seem less transition for employees and customers. We currently use API and Brand features and would like to maintain all of the same settings, IDs, etc. in our own account environment under that organization. Is this possible and if so how?Are there enhanced plan features we’ll need to consider or potentially add?

Hi! How can I as an Administrator restrict a signer of former envelopes to view them going forward? Retention policy is not defined. 

Added Admin user to Sandbox Domain and they cannot log in.Okay, here’s what occurred…..We are trying to set up SSO in our Sandbox (or Demo) client.  Going thru DS Support site’s steps, it shows we needed an Org, (I completed that), then a Domain, (I just did that).When I did that, a red exclamation point in a triangle came up stating I should add another Admin and not just myself.  I thought I had admins.  I did, but 7 before, I added our Domain.  So then it just showed me, (when I look under the Admin, then Domain), and not just eSig and Settings, then Users, then Admins.I added the person I wanted as another Admin and it sent an email invite.But now, what is happening, is that they cannot remember their password, and they can’t reset the password because they don’t know the security question.I don’t know what to do, I’ve looked all around, and the only tabs, (under the Domain Admins) are Profile, Memberships and Org, and none are helpful with password or anything.  Nor is the “Action