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Update payment information

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I am trying to update payment option yet when i click submit it does not update.

Billing

nathaly.mongeAnswer

Docusign Employee

Hello @samar ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you try clearing your cookies and ache? Can you also see if you get the same results in other browsers?

https://support.docusign.com/s/articles/Basic-troubleshooting-steps-for-common-Docusign-issues?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Docusign Employee

Answer

Docusign Employee

Hello @samar ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you try clearing your cookies and ache? Can you also see if you get the same results in other browsers?

https://support.docusign.com/s/articles/Basic-troubleshooting-steps-for-common-Docusign-issues?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

Docusign Employee

Docusign Employee

Hello @samar ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate