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Docusign Email Archive Configuration

neethujkp
Troubleshooter
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Could someone clarify what Email Archive Configuration is? Does it enable a sender or admin to view the exact notifications sent to signers? Occasionally, signers claim they didn't receive the envelopes—can we use email archive features to verify that the envelope notifications were indeed sent?

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2 replies

Pawan Gangwani
Rising Star
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Hello @neethujkp 

I hope you doing great, Email Archive configuration is used to send a copy of every DocuSign generated email which send to any signer or recipient, basically it archive or save copy of email notifications.

Here is link for more info: Email Archive Configuration

Now you are saying that signers not do receive the copy of “Complete envelopes” ?

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Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • 2554 replies
  • September 6, 2024

Hello @neethujkp ,

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Best regards,

Nathaly | Docusign Community Moderator
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