How do I transfer envelopes from a user on leave?

Question

A user in our organizations DocuSign account is on leave. He has incomplete envelopes. I want to transfer those envelopes to myself so I can complete them. I tried transferring ownership by following instructions in a DS University article, “Best Practices for eSignature Custody Transfer,” but this didn’t work. After filling in the prompts, the button to submit remained greyed out. I was in my eSignature Admin account; the article says I need to be in my Admin UI account. Are these the same?  If not how do I find my Admin UI account?

nathaly.monge · Answer

Hello @CGR Team,Welcome to the Docusign Community and thank you for posting your concerns!You could transfer envelopes by selecting them one by one and using the transfer envelopes option instead of the custody transfer (custody transfer is usually used on newly created envelopes, not old ones). For steps and information on how to do so, please go to:Transfer Ownership of Envelopes and Templates Between UsersLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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