Can't downgrade my plan

Question

Hello,I originally signed up for a reoccurring payment plan.I no longer want this plan and it is overdue resulting in my plan being suspended.I want to downgrade to the free plan.But there is no button for me to do that…..possibly because my account is suspended.How do I downgrade to the free plan with a suspended account? Thanks, Jeremy

nathaly.monge · Answer

Hello @Jeremy,Welcome to the Docusign Community and thank you for posting your concerns!Downgrading an account allows you to retain access to all completed documents in the future.Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer.Information on how to download completed documents is found here: Download or Print DocumentsPlease see the links below on how to cancel on your Apple or Android device or phone:iTunes: How to manage or cancel your DocuSign plan (iPad, iPhone)Google Play: How to manage or cancel your DocuSign plan (Android)If you do not see an option, please contact customer support for assistance on downgrading your account:https://support.docusign.com/en/contactSupport Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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