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Users present in several Accounts under same email Should have a complete view of their Signed and Sent envelopes indepently of where they are logged in

Categories:Admin ToolsDeveloper ExperienceeSignatureProduct Releases
  • August 25, 2025
  • 2 replies
  • 18 views
E
New Voice
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Hi recently we went into a project to concentrate 2 Accounts into 1, to simplify the management of Docusign accounts (systems), suscriptions and users belonging o our company.  After starting the project we started to create users in the new system and moving the sent envelopes from one Account to the same user (email) in the new account.  We did it user by user moving their Sent envelopes.

Then we realized that the tracing and history of the signed documents is lost when my account is moved to the new acount. I still can see my sent envelopes in the new account and I can still seee them in reports, but the people that signed them in the previous account (SIGNERS), in the new account they just can’t see them any more, not even in reports.  

Since Envelopes are unique, they don’t disappear, It would be consider a natural behaviour if after loging in into any account, I could still see all the envelopes where I had participated, independently if they are sent or signed envelopes.

Regards 

2 replies

M
Community Moderator
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Thank you for sharing this idea with us ​@EClementi, ​ We reviewed your suggestion, and here’s a little more clarity on how envelope ownership works in DocuSign:
Users only “own” the envelopes that they send. Any envelopes a user receives are still owned by the original sender, which means they can’t be transferred to a different recipient or moved into another account. Because of this, recipients will still see those envelopes only in the original account where they first received them 👉 Envelope Transfer Overview

This request is not on our current roadmap, so we’ve marked it as parked for now

Although the request is not planned at the moment, we value your input, as it helps inform future enhancements should priorities change.

 

Regards,

Melanie | Docusign Community Moderator

M
Community Moderator
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Idea Submitted→Parked
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