Help Forums

Hi.We are thinking of purchasing 5 DocuSign Standard licenses as there will be 5 users who will need to send envelopes for signing.In my case, I will not need to send envelopes to sign, because I will only act as administrator for the other users.The specific question is: do I also need to buy a license for myself, or do I only need to buy 5 standard licenses for my users?Thank you!

I sent a DocuSign to a parent and when mom went to sign, her ex-husband’s signature showed up.  I’m not sure how this happen as I only added mom’s name and email.  

How to send envelope link or reminder when you're not the owner of process? I am not the person that created the document. The creator is out of office. How can I send a reminder for the signers that are missing?

Dears,I’m using Document custom fields as Drop down in DocuSign gen template. My requirement is only send should be allowed to select the picklist values and for the recipients it should be read-only. Is it possible to achieve this, if yes, what should be Auto place text and anchor tags to be used. Appreciate help. Thanks. 

bulk send seems to limit me to 10 recipients (pro account) when entering manually.  How does one add more?

When I create an Envelope on an Opportunity in Salesforce and click the Save and Close button, I can find the Envelope, but I can’t open it to edit and send.Is there a way to have the saved Envelope write back to the Opportunity it was created from?And is there a way to open the Envelope and make changes to it before Send?Any help is greatly appreciated. 

Hi all,I am trying to send an envelope with MS PowerAutomate. I’m using a template to create the document and filling in the the recipients before sending. The following answer appears: "The email address for the recipient is invalid. The recipient Id follows.”What does that mean? I tried to type in the email address without dynamic content and checked all possibilities mentioned here https://www.docusign.com/blog/developers/how-to-troubleshoot-invalid-email-errors.Here is the actual error code:{  "errorCode": "INVALID_EMAIL_ADDRESS_FOR_RECIPIENT",  "message": "The email address for the recipient is invalid. The recipient Id follows."} Hopefully, someone comes up with a solution. Many thanks in advance.BR, Lars

Hello,I am trying to sign with my Topaz signature pad out of DocuSign and it’s not recognizing the device. My signature does work when I go here: https://sigplusweb.com/sign_chrome_ff_sigplusextlite.html to test it out. And it works on other websites, just not DocuSign. Please help.

How do I make it so that the person I am sending to has to sign first then once they sign I sign it and the doc is complete?

We have someone (client) that want to remove and revoke their consent to electronic signature.  Is this something that we would do or would it be within their own DocuSign settings?

No order on signatories. 3rd person to add signature completed and then the interface went to add the signature of someone who already signed instead of completing. 3rd person exited after completing their signature and signature was lost. 

Hello,I am testing out the webform abilities and I am trying to set up the KBA on certain envelopes, but it does not seem to be working. Can someone please point me in the direction of how to enable it? Steps I am following: From the webform building area, go to elipses > edit template settings   Enable KBA on the sender   Save and activate the webform From the success message of the activation, open the form. It goes straight into the welcome, no KBA presented before entering the form as expected like the esignature.

Hi, We’re in the process of updating our employees salaries, meaning all managers need to sign the new salary for each employee and each employee needs to sign the same document. I’ve created a template where the managers can fill out the information for each employee, but since I put the “Name” field for the recipient (not the manager) to be filled out automatically, it doesn’t show until the employee opens up the envelope. Is there a setting where the 2nd signers name (the employee in this case) can show up for the 1st signer (manager)? I need the manager to be sure which employee document he/she is signing at the moment, despite the receiving employee being the second signer.  

Hi, I got my job contact by email to sign. HR manager has signed it. But I didn’t write the initials correctly. I want to modify it before sign. What should I do? Many thanks

I uploaded forms for signature and added the DocuSign signature tabs for people to sign. A client is having an issue telling him to sign in a place where he already signed and it won’t let him move on from there or finish. I reviewed the envelope with multiple form-enabled docs and was able to make one correction as I saw two signature boxes for him in one space and deleted one of the boxes. I am hoping this will fix his issues. Does anyone know what I am talking about or has come across this before?

Hi, I received 4 signature request continuously, but ‘stay sign in’ checking is not working.Please let me know how can I reduce number of putting account.  Thanks!!

Hi All,I would like to kindly ask if a document that is signed through Docusign and selected only: “I verified this document” is valid and considered signed and verified?Many thanks!

My app is useing the DocuSign API to integrate DocuSign. Our users are forwarded to the DocuSign sender view URL to place the signature tabs.On the sender view page, users can edit the Documents(Delete the documents and upload new document).Our requirement is that once the document has been uploaded on our app, when forward to DocuSign sender view page, the sender should not able to edit the document.We didn’t find any API properties or configurations on DocuSign part can disable the ‘Edit Documents’ function.Who can help with this issue? Many Thanks.

hello, i would want to create a draft using the connection with make, but when i try to use the function send a document to sign, i need to fill a document ID which i don’t have, any one know how to do that ?

Is there a way to bulk download all signed forms that have been completed?

Can a person who is blind get a document in DocuSign through audio? Meaning is there a way to make DocuSign documents accessible? 

I as a Admin want to see the progress report of others users i.e.  at what level envelop is pending for signature, how many envelopes they have dispatched etc. Can any one tell me how to see the progress report of others user in my Admin Dashboard.

In our company’s case, our template signing order always consists of internal approvals from two departments with Approve/Decline fields added to each of those departments, followed by Signature/Name/DateTime fields in the appropriate sections on the agreement for both the Client and the Company. Considering how often we do this and how similar our agreements are in terms of formatting/structure, it would be ideal to group the fields together so we’re only drag-and-dropping one field group per user, instead of two or three fields per user. It’s a small timesaver but I could see it being very useful for us. Has anyone else come across how to do this?

HelloWe would like to share a dynamic link for a customer form that our Sales team would all be using.in order to have the same link for eveyone, we tried to create a webform with an url parameter for the email address which each sales person would have to customize. that way, when they send the URL link to clients they would receive the form once signed by client using the CC role.=> is it possible to populate a role email from the URL parameter of a webform?example: sales person John Doe would always use this URL to share with his clients:https://demo.services.docusign.net/webforms-ux/v1.0/forms/1234#salesperson_email=johndoe@test.com 

If a 2 parties document begins as an envelope in DocuSign on one end, it gets signed by the first party alone. I download it and email the finished version of the document with its certificate to the other party; they upload this contract to their DocuSign account to proceed with the second signature. Is it valid? Can the second signature preserve the envelope hash from the first one? If yes, can I do it with certificates from other companies as well?