Administrator left and we cannot add a new user. How do we get access to account and how do we add a user?

Question

Administrator left and we cannot add a new user. How do we get access to account and how do we add 2 new employees?

Have sent several emails to Docusign but have had no response. Does anyone have a phone number I can call.

Alexandre.Augusto · Accepted Answer

Hello,@Reast1422You can try this phone:• Please see the following announcement regarding important changes toDocusign Live Inbound Phone Support:https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_USAlso, login to our Support site using your eSignature credentials then open a support case.I hope that helps you!BestAlexandre

Christopher.Alpizar · Answer

Hi @Reast1422,I hope you are doing well.I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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