Administrator left and we cannot add a new user. How do we get access to account and how do we add a user?

Forum|Forum|2 years ago
March 13, 2024
2 replies
108 views

Administrator left and we cannot add a new user. How do we get access to account and how do we add 2 new employees?

Have sent several emails to Docusign but have had no response. Does anyone have a phone number I can call.

Best answer by Alexandre.Augusto

Hello, @Reast1422

You can try this phone:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

Also, login to our Support site using your eSignature credentials then open a support case.

I hope that helps you!

Best

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Reast1422

You can try this phone:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

Also, login to our Support site using your eSignature credentials then open a support case.

I hope that helps you!

Best

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

C

Christopher.Alpizar

Docusign Employee

Hi @Reast1422,

I hope you are doing well.

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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